At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Purpose:

We are seeking a motivated and experienced Assistant Director of Communications. Their primary role is to manage and support the strategies, development, execution and implementation of multiple communications initiatives, both internal and external, including social media

In this role, you will be responsible for managing various internal and external communications that include leading the coordination, development and content creation for talent acquisition communication channels, team member communications, executive talk points and issue-specific communication tactics. This role will also oversee the strategy and execution of social media initiatives including community management, customer service and content creation.  

Essential Functions and Responsibilities:

Directs the development of innovative and effective social media plans and updates strategy and tactics based upon business needs and emerging trends and opportunitiesLeads the team responsible for community management, customer service and content creation and curation across multiple social media channelsAnalyzes and interprets sentiment in social listening tools, regularly reports on findingsLeads various communications initiatives to support internal and external stakeholders including Human Resources and hotel operations, as well as guest-facing and team member communicationsApplies strategic thinking and planning skills to develop and implement communications strategies that align with the organization’s goalsManages multiple communications projects simultaneously and to the expected standard, ranging from presentations, regional updates, executive communications, talk points and other communications initiativesPlans and effectively manages large-scale and small-scale photo and video shoots, while balancing business demands and guest expectationsEmploys exceptional writing, editing, ideation and problem-solving skills to a wide-ranging scope of work  Discerns and distills complicated issues and communicates effectively to all relevant audiencesEmbraces the need to adapt, shift and adjust to changing circumstances in a dynamic environmentCollaborates effectively at all levels of the organization to ensure alignment and consistencyActs with the utmost care and professionalism in managing confidential informationApproaches a wide-range of responsibilities with a high level of trust and commitmentEmbodies the principles of Loews Hotels & Co

Qualifications:

Requires a bachelor’s degree from an accredited institution – in communications, public relations, journalism, hospitality or related discipline8 – 10 years of experience, including 4 years of supervisory experienceExceptional written and verbal communication skillsMust be a self-starter with proven ability to manage multiple projects and dutiesTakes initiative and follows through on all assignmentsExercises independent judgment in all facets of workProficient in Microsoft Office Suite, social media management platformsA keen eye for detail in all facets of workEffective time management, leadership and organizational skills