Assistant Director of CRM Marketing Technology
Portland State University
Position Announcement Position Details Proposed Start Date 12/01/2024 Classification Title Communications / Marketing Rank N - No Rank Working Title Assistant Director of CRM Marketing Technology Department 331291 - ADM Marketing & Communications Position Number D93390 Representation UU - Unclassified Unrepresented Renewable Renewable End date, if applicable Position FTE 1 Tenure Status F - Fixed Term Position Summary Brief Description of PSU/School/Dept Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.
More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.
For information about Admissions, please visit https://www.pdx.edu/admissions/
Position Summary Under the general direction of the Director of Marketing and Communications, the Assistant Director of CRM Marketing Technology has broad programmatic and technical responsibility for the management, development, direction, and monitoring of Admission integrated communication efforts through the utilization of Portland State University’s Constituent Relations Management (CRM) and Knowledge Base (KB) solutions.
The individual in this role will work across the Offices of Admissions to understand the impact University business practices have on individual student experiences; assist with streamlining communication across units utilizing the CRM/KB; facilitate future business unit adoption and implementation of CRM/KB, and recommend changes to unit business practices that support improved communication with students and lead to enhanced student success.
The Assistant Director supervises a Communications Technologist who executes email campaigns in the CRM and supports campaign analysis.
This is a hybrid position, the primary work location would be onsite with a regular remote work schedule. All staff working remote are responsible for adhering to the university guidelines for remote work, including completion of a remote work agreement. Minimum Qualifications Bachelor’s degree and 6 years demonstrated leadership in an educational setting. At least 1 year of full-time experience working in admissions, new student programs, registration or a closely aligned area in higher education. Excellent written and verbal communication skills. Familiarity and demonstrated use of student information systems/software, preferably in the Slate CRM. Ability to independently manage and implement complex projects and business solutions with broad scope and impact and handle multiple demands, priorities and/or deadlines simultaneously. Ability to formulate and implement strategic/innovative approaches and solutions to complex issues (administrative and technological). Experience supervising employees: organize, train, instruct, and evaluate the productivity and performance of employees and analyze individual situations and take corrective action. Demonstrated ability to work independently, with significant autonomy, and exercise a high level of independent thinking, creativity, and innovation. Experience interpreting and implementing complex system-wide and campus policies. Preferred Qualifications Master’s with 3+ years of related experience in higher education administration, student affairs, communications or related field. 1+ years supervisory experience. Key Cultural Competencies Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct. Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/Hours Monday - Friday, 40 hours/week, schedule to be determined Total Compensation Range & Benefits Statement Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.
The starting annual salary for this position will be between $50,148 and $65,000.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package. Application Instructions Additional Information Additional Application Instructions (deadlines, etc.) Please list the names, telephone numbers and email addresses for three professional references.
Does this position require the employee to drive a motor vehicle? No Background Check Required Yes Position End Date (if applicable) If you have questions Please emailadmissions@pdx.edu Search Details Posting Close Date 09/30/2024 Projected Close Date for Posting Closes Application screening begins 10/01/2024 Quick Link https://jobs.hrc.pdx.edu/postings/45823 Supplemental Questions
More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.
For information about Admissions, please visit https://www.pdx.edu/admissions/
Position Summary Under the general direction of the Director of Marketing and Communications, the Assistant Director of CRM Marketing Technology has broad programmatic and technical responsibility for the management, development, direction, and monitoring of Admission integrated communication efforts through the utilization of Portland State University’s Constituent Relations Management (CRM) and Knowledge Base (KB) solutions.
The individual in this role will work across the Offices of Admissions to understand the impact University business practices have on individual student experiences; assist with streamlining communication across units utilizing the CRM/KB; facilitate future business unit adoption and implementation of CRM/KB, and recommend changes to unit business practices that support improved communication with students and lead to enhanced student success.
The Assistant Director supervises a Communications Technologist who executes email campaigns in the CRM and supports campaign analysis.
This is a hybrid position, the primary work location would be onsite with a regular remote work schedule. All staff working remote are responsible for adhering to the university guidelines for remote work, including completion of a remote work agreement. Minimum Qualifications Bachelor’s degree and 6 years demonstrated leadership in an educational setting. At least 1 year of full-time experience working in admissions, new student programs, registration or a closely aligned area in higher education. Excellent written and verbal communication skills. Familiarity and demonstrated use of student information systems/software, preferably in the Slate CRM. Ability to independently manage and implement complex projects and business solutions with broad scope and impact and handle multiple demands, priorities and/or deadlines simultaneously. Ability to formulate and implement strategic/innovative approaches and solutions to complex issues (administrative and technological). Experience supervising employees: organize, train, instruct, and evaluate the productivity and performance of employees and analyze individual situations and take corrective action. Demonstrated ability to work independently, with significant autonomy, and exercise a high level of independent thinking, creativity, and innovation. Experience interpreting and implementing complex system-wide and campus policies. Preferred Qualifications Master’s with 3+ years of related experience in higher education administration, student affairs, communications or related field. 1+ years supervisory experience. Key Cultural Competencies Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct. Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/Hours Monday - Friday, 40 hours/week, schedule to be determined Total Compensation Range & Benefits Statement Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.
The starting annual salary for this position will be between $50,148 and $65,000.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package. Application Instructions Additional Information Additional Application Instructions (deadlines, etc.) Please list the names, telephone numbers and email addresses for three professional references.
Does this position require the employee to drive a motor vehicle? No Background Check Required Yes Position End Date (if applicable) If you have questions Please emailadmissions@pdx.edu Search Details Posting Close Date 09/30/2024 Projected Close Date for Posting Closes Application screening begins 10/01/2024 Quick Link https://jobs.hrc.pdx.edu/postings/45823 Supplemental Questions
Required fields are indicated with an asterisk (*).
* What is your highest degree earned?(Open Ended Question)
* Please name the specific field/discipline in which you received your degree.(Open Ended Question)
* How did you first find out about this position? PSU Website Indeed.com HERCJobs Urban League of Portland Hispanic Metropolitan Chamber Oregon Employment Department Social Media Person Referral Career Builder Glass Door Other - Please describe in the next Question If you selected Other, please describe.(Open Ended Question)
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