Job Posting Title:

Assistant Director of Enrollment and Student Services

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Hiring Department:

Extended Education Ventures

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Dec 14, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Extended Education Ventures (EEV) (https://extendedcampus.utexas.edu/) is a self-supporting unit within The University of Texas at Austin that enables the development, delivery, and promotion of continuing and professional education across the university.

At EEV we strive to create a talented and supportive workplace. To ensure alignment, we follow these fundamental core values: Service, Collaboration, Belonging, Excellence, Future-focused, and Integrity.

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

The Assistant Director of Enrollment and Student Services oversees the daily operations of the Enrollment and Student Services teams in Extended Education Ventures (EEV). The Assistant Director is responsible for supporting recruitment and enrollment processes for all programs administered through EEV, including non-credit professional development programs and non-formula-funded graduate degrees, guaranteeing a positive experience for the University’s non-traditional students. The scope of non-traditional students served through this team is around 7,500 and expected to grow to over 10,000 students in the next two years. The Assistant Director is also responsible for supporting the implementation of strategic initiatives, including identifying training, process, and staffing needs and ensuring the success of high priority initiatives as identified by the Director of Enrollment and Student Services and EEV Leadership Team.

Responsibilities

Oversee the daily operations and activities of the Enrollment and Student Services teams within Extended Education Ventures. Recruit, manage, coach, train, and evaluate assigned staff. Develop and implement methods for evaluating performance and employee improvement programs. Develop operational guidelines, standards, and priorities. Manage unit work and processes/procedures to ensure positive results. Plan, implement, and monitor compliance with policies and procedures. Manage budget and perform cost and productivity analyses.

Provide leadership for the Enrollment and Student Success team, which supports the movement of prospective students through the recruitment funnel to conversion with a sensitivity for matching students with programs that meet their goals and in which they will be successful. Ensure accuracy and professionalism in all aspects of the student experience. Guide team in supporting individual students in coordination with the instructional team and/or student support units within the university, including by providing disability accommodations. 

Provide leadership for the Student Services team, which is responsible for customer support, registration, payment processing, and testing for credit-bearing and noncredit programs. Supervise team manager, ensuring maintenance of quality standards and policy alignment. Oversee the approvals and processing for various sources of federal and state financial support. Manage escalated student issues such as serious grievances, academic integrity issues, and grade appeals in coordination with the course programming team and other relevant university offices. Serve as point of contact for institutional representatives to ensure the accurate processing of student registrations and questions.

Support Extended Education Ventures’ mission of enabling the development, delivery, and promotion of noncredit and credit-bearing continuing and professional education programs across the university by providing solutions and services for select UT Austin departments and units in the areas of recruitment, enrollment support, payment and registration, and non-academic support for enrolled students.

Contribute to strategic planning and implementation of high-priority initiatives and collaborate with other teams to achieve unit and organizational goals. Provide regular updates on the achievement of identified metrics. Oversee preparation of reports and analysis to improve processes and outcomes. Establish feedback mechanisms to ensure customer/stakeholder feedback. Monitor and encourage the proper use of technologies adopted within the unit. Demonstrate professional judgment and sound decision-making. Perform other related functions and projects as assigned.

Required Qualifications

Bachelor’s degree. At least five years of work experience in higher education administration. Experience on an enrollment or advising team in a higher education setting. Experience supervising full-time and student employees. Basic understanding of academic, continuing, and professional education landscape. Customer service mindset, eager to identify and solve problems to enhance the student experience. Experience managing projects from idea stage to implementation. Ability to work collaboratively on a team, including serving in capacities beyond job responsibilities when needed. Very strong interpersonal communication skills and the ability to work with a variety of audiences. Excellent verbal, written and organizational skills. Possess a high level of detail. Ability to self-start and operate with little supervision. Ability to respond under tight deadlines. Ability to work well under pressure and multi-task in a fast-paced environment. Demonstrated proficiency with MS Office. Professional demeanor.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master's degree. More than the required amount of experience. Experience supervising staff in an advising or recruitment capacity. Experience in a self-supporting or for-profit enterprise. Experience supporting UT non-formula-funded programs or other non-traditional student experiences. Experience working with online courses and/or programs. Experience with Salesforce.

Salary Range

$79,178 ​+ depending on qualifications

Working Conditions

Work performed in a standard office environment

Repetitive use of keyboard at a workstation

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.