About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

Assistant Director of Housekeeping 

The Four Seasons Resort Hualalai is looking for an Assistant Director of Housekeeping. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Housekeeping team, the Assistant Director works across disciplines to deliver an exceptional experience.   

 

WHAT YOU’LL DO 

Manages the staff of the Housekeeping Department.  Interviews and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.  

Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.  

Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners.  Interaction with guest will be in person and by phone. 

Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services.  Participates in periodic Linen, Uniform and Supplies Inventories.  Assures that equipment is properly maintained.  Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.  

Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager.  Assists the department when needed.  

Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees Responds swiftly and effectively in any hotel emergency or safety situation. 

WHAT TO BRING 

Successful candidate must possess legal work authorization in United States 

Weekend & Holiday availability required   

Previous Housekeeping supervisory experience is required.   

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

Salary Range: $85,000 - $90,000 

An on-site Physical Therapist  

24-hour access to Indoor and Outdoor Gym 

Holiday, Vacation & Sick pay 

Robust Benefit Plan 

Company Match 401K Plan 

Laundered Employee Uniform 

Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

Complimentary stays at Four Seasons Worldwide 

Training and Development Opportunities 

Employee Recognition Programs 

 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

 

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf