Maintains required core competencies. Demonstrates effective problem solving by: Assessment and identification of issues; Inclusion of patient/family, providers and staff in action plan development as appropriate to the situation; and Implementation and evaluation of action plans for effectiveness. Demonstrates abilities to evaluate personnel performance by: Rounding on staff using Champion Way Model; Identifying opportunities for improving performance and mentoring staff; Identifying learning or skill development opportunities to address areas of deficiency; Planning individual and unit educational development plan based on identified needs; Completion of annual evaluation documents following organizational policies; and Utilizing coaching/mentoring and disciplinary processes as needed to improve performance. Demonstrates ability to impact patient care experience by: Rounding on patients using Champion Way model; Addressing service recovery in a pro-active manner; Coaching and mentoring staff in scripting, use of 4 P’s and patient rounding for success; and Monitoring and reporting to unit staff patient experience scores (i.e. HCAHPS) and developing action plans to address improvement areas. Effective Manpower management demonstrated by: Monitoring patient volumes, LOS and staffing effectiveness based on budgeted volumes and productivity; Develop and maintain a staffing matrix plan to guide staffing in assigned areas; Working closely with hospital supervisor to address staffing needs and planning for 24 hour period; Develops staff scheduling patterns meeting required minimum staffing per day; and Reporting variances to Director/Senior Executives in a timely manner. Effective interdepartmental relationships demonstrated by: Actively participating and collaborating in meetings; Works effectively in multidisciplinary work groups and projects; Assumes responsibility for assigned work projects; Effectively communicates department concerns to ancillary or other hospital departments in a proactive manner; and Active engagement in organization-wide patient and staff experience improvement projects. Knowledgeable of and manages in compliance with union employment agreement. Effectively completes other duties as assigned. Complies with and models Standards of Behavior and HR policies and procedures.