SUMMARY

The Assistant Director of Laundry will operate and maintain the laundry department efficiently and deliver exceptional internal and external guest service. The Assistant Director of Laundry is responsible for managing the day to day and overall operations within the laundry department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·         Responsible for the effective and successful management of resources, staff, productivity, and quality control.

·         Perform team member evaluations. Take care of employee requests/issues (time off, vacations, concerns, etc.).

·         Development and training in all laundry job duties, proper equipment use and safety procedures.

·         Review production necessities to meet demands of the property.

·         Troubleshoot and rectify supply shortages, quality issues, labor utilization, etc.

·         Respond to all equipment breakdowns in a timely manner and troubleshoot electrical, mechanical, and plumbing issues.

·         Manage preventative maintenance audits on all models of commercial laundry equipment. Read, interpret, and understand technical operation and repair manuals.

·         Assist in the preparation and maintaining of all financials and budgets within the department as needed.

·         Assure cost effective operation and efficiency of the laundry plant while maintaining a safe work environment.

·         Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service is provided.

·         Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.

·         Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities.

·         Provide a safe environment for customers and employees. Report emergencies, all suspicious persons or activities and hazardous conditions to security or safety personnel.

·         Ability to produce detailed productivity reports and utilization reports.

·         Assist in all facets of operations when needed.

KNOWLEDGE/SKILLS/ABILITES

·         Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.

·         Cooperate with others in the accomplishment of joint tasks and common objectives.

·         Ability to plan and anticipate business needs by reading and interpreting occupancy reports.

·         Strong verbal and written communication skills.

·         Strong supervisory and organizational skills.

·         Working knowledge of all laundry equipment at the facility.

·         Due to the cyclical nature of the hospitality industry, team member may be required to work varying schedules that reflect the business needs of the Hotel.

EDUCATION and/or EXPERIENCE

·         Minimum 4-5 years of experience in laundry management or laundry operations within the hospitality and/or healthcare industries.

PHYSICAL DEMANDS

·         The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the team member must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests and team members.

·         Lift from materials weighing from 1 – 50 pounds, up to 4 feet in height occasionally. Carry items weighing up to 50 lbs. occasionally. Push linen carts weighing up to 700 lbs.

·         Stand, sit, walk, squat, bend (at neck & waist), reach (above & below shoulder level), twist (at neck & waist), push/pull, as needed for duration of shift. Simple/power grasping as well as repetitive use of the hands and fine hand manipulation are required to complete essential functions.