Assistant Director of Parking Operations
Cortland University
Position Details Position Information Budget Title Staff Assistant Campus Title Assistant Director of Parking Operations School/Division Student Affairs, Division of Department University Police Office Staff Sub-Type Staff & Administration Salary Level SL2 Salary Range $49,300-$53,500 (Depending on Experience) Salary Determination Starting salary rates are based on multiples factors which may include the position’s major responsibilities, the applicant’s background including education, work experience, and key competencies, the university’s strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts. Position Effort Full-Time If Part-Time, enter FTE: Is this a temporary position? No If Temporary, enter End Date: Position Summary The Assistant Director of Parking Operations will be responsible for coordinating and executing operational activities related to parking at SUNY Cortland, with focus on permitting, enforcement, and special events. This position will ensure that revenues collected are handled according to SUNY Cortland guidelines. Position will be expected to respond to and assist with emergency situations during working hours. What makes SUNY Cortland a great place to work? • Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings Major Responsibilities Parking Operations Supervise parking operations staff: Assign daily/weekly tasks. Ensure productivity is commensurate with campus activity. Provide operation support for parking management system. Apply software patches. Update biographical data for account holders. Adjust software settings related to permitting and enforcement as parameters are adjusted. Provide customer service coverage as needed. Coordinate special events parking needs with relevant departments. Ensure proper signage/markings exist to support parking operations. Represent the Parking/Pedestrian Safety programs in meetings. Examples: Special events Facilities Planning Design and Construction – Large-scale construction activity. Coordinate maintenance operations as needed regarding facility conditions. Work with maintenance and ground staff to address new/faulty sign posts, adding/removing signage. Survey for and recommend minor maintenance plans for parking lot conditions (pot holes, line striping). Provide Second-level complaint resolution. Parking/Mobile Technology Systems Maintain vehicle-mounted laptop and ancillary processing equipment, including (but not limited to) applying Windows and/or vendor-specific software updates. Maintain handheld/portable enforcement devices (currently Android-based cell phones and mobile printers). Apply carrier and/or vendor-specific software updates. Maintain/update Automatic Number Plate Recognition (ANPR) settings within ANPR software platform (Genetec). Included (but not limited to) geographic boundaries of parking facilities and facility-specific permits rules and schedules. Coordinate settings from ANPR platform with Parking Management System. Troubleshoot payment gateway issues in relation to online Parking Management Systems sales. Assist with reconciliation of payments that fail to post from payment gateway to Parking Management System. Update Parking Management System regarding permit types, rules, permit pools, effective dates, location capacities, and other relevant parameters. Work with vendor support to address issues where no resolution can be found without intervention. Secondary/Backup Parking Operations Support Permit/parking rules enforcement: verification of permit status, issuance of citations to vehicles found to be in violation, investigation/resolution of parking complaints. Setup barriers/signage to support events. Maintain/collect revenue from parking meters. Provide planned/ad-hoc support of traffic management. Special events Emergent situations Functional and Supervisory Relationships Reports to the Director of Parking Operations and Security Services. Supervises two Parking Services Attendants, Office Assistant 2. Frequently working with members of Facilities Operations and Services, Facilities Design Planning and Construction. Occasional work with members of all other departments across campus. Required Qualifications Associates degree. Valid New York State Driver’s License. 1 year minimum experience using software such as Microsoft Office, Teams, and/or Android OS
Preferred Qualifications Experience in parking operations and/or pedestrian safety. Experience with AIMS Parking Management System. Higher education work experience. Supervisory experience.
About the University A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields. EEO Statement The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. Job Close Date Posting Detail Information Posting Number S23166 Review Start Date 08/13/2024 Open Until Filled Yes Quick Link for Direct Access to Posting https://jobs.cortland.edu/postings/8846 Special Instructions Special Instructions to Applicant Special Instructions to Applicant Supplemental Questions
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings Major Responsibilities Parking Operations Supervise parking operations staff: Assign daily/weekly tasks. Ensure productivity is commensurate with campus activity. Provide operation support for parking management system. Apply software patches. Update biographical data for account holders. Adjust software settings related to permitting and enforcement as parameters are adjusted. Provide customer service coverage as needed. Coordinate special events parking needs with relevant departments. Ensure proper signage/markings exist to support parking operations. Represent the Parking/Pedestrian Safety programs in meetings. Examples: Special events Facilities Planning Design and Construction – Large-scale construction activity. Coordinate maintenance operations as needed regarding facility conditions. Work with maintenance and ground staff to address new/faulty sign posts, adding/removing signage. Survey for and recommend minor maintenance plans for parking lot conditions (pot holes, line striping). Provide Second-level complaint resolution. Parking/Mobile Technology Systems Maintain vehicle-mounted laptop and ancillary processing equipment, including (but not limited to) applying Windows and/or vendor-specific software updates. Maintain handheld/portable enforcement devices (currently Android-based cell phones and mobile printers). Apply carrier and/or vendor-specific software updates. Maintain/update Automatic Number Plate Recognition (ANPR) settings within ANPR software platform (Genetec). Included (but not limited to) geographic boundaries of parking facilities and facility-specific permits rules and schedules. Coordinate settings from ANPR platform with Parking Management System. Troubleshoot payment gateway issues in relation to online Parking Management Systems sales. Assist with reconciliation of payments that fail to post from payment gateway to Parking Management System. Update Parking Management System regarding permit types, rules, permit pools, effective dates, location capacities, and other relevant parameters. Work with vendor support to address issues where no resolution can be found without intervention. Secondary/Backup Parking Operations Support Permit/parking rules enforcement: verification of permit status, issuance of citations to vehicles found to be in violation, investigation/resolution of parking complaints. Setup barriers/signage to support events. Maintain/collect revenue from parking meters. Provide planned/ad-hoc support of traffic management. Special events Emergent situations Functional and Supervisory Relationships Reports to the Director of Parking Operations and Security Services. Supervises two Parking Services Attendants, Office Assistant 2. Frequently working with members of Facilities Operations and Services, Facilities Design Planning and Construction. Occasional work with members of all other departments across campus. Required Qualifications Associates degree. Valid New York State Driver’s License. 1 year minimum experience using software such as Microsoft Office, Teams, and/or Android OS
Preferred Qualifications Experience in parking operations and/or pedestrian safety. Experience with AIMS Parking Management System. Higher education work experience. Supervisory experience.
About the University A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields. EEO Statement The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. Job Close Date Posting Detail Information Posting Number S23166 Review Start Date 08/13/2024 Open Until Filled Yes Quick Link for Direct Access to Posting https://jobs.cortland.edu/postings/8846 Special Instructions Special Instructions to Applicant Special Instructions to Applicant Supplemental Questions
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Are you currently employed by SUNY Cortland? If so, please indicate what type of employee. UUP Professional UUP Faculty Management Confidential Research Foundation Represented by CSEA, PBANYS or PEF Full Time Lecturer Documents Needed to Apply Required Documents Curriculum Vitae or Resume Cover Letter Professional References Contact Info. ONLY (minimum of 3) Optional Documents
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