Position Number: 001210 Department: Enrollment Management (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: + Oversee office-wide training and scheduling for EPC student leadership staff and coordinate office-space usage as needed. + Provide exceptional customer service to orientation and enrollment programs participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs. + Manage technology platforms (e.g., Slate) that support program registration for New Student Orientation and other office programs. + Create, share, and interpret data and reports for internal and external partners. + Integrate program communications into various technology platforms and work with the Communications team to identify and create messaging to meet immediate needs of programs as they arise. + Interpret and make policy-driven decisions within all programs. + Make suggestions for policy adaptations and work with the Director and Associate Director to revise and distribute policies to all relevant constituents annually. + Supervise undergraduate and graduate students as applicable. + Serve as primary contact with Niner Central Student Services and Undergraduate Admissions, providing timely, thorough information to support all student and family questions related to office programming. + Serves as primary collaborator for PCI Compliance within EPC , leading all transaction, reconciliation, purchasing, and disbursement processes for the unit by coordinating with the assigned Business Services Coordinator in Enrollment Management. + Coordinate programs, such as Advising & Registration promotion, annually at the direction of the Associate Director. + Complete other duties as assigned by the Director or Associate Director of Orientation & Enrollment Programs. Minimum Experience / Education: Required Minimum Qualifications: Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four year college or university and two years of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Education Skills and Experience: + Bachelor’s degree. + Experience working in higher education. + Experience working with undergraduate student leaders and/or student employees. + Formal or specialized customer service training. + Ability to learn new and specific technologies to support office operations. + Working knowledge of Microsoft Word, Microsoft Excel, Gmail, Google Calendar. + Knowledge of Banner and Slate a plus. + Ability to work efficiently and effectively in a high-traffic, high-distraction, student-oriented, and fun work space. + Ability to collaborate, cooperate, and communicate efficiently and effectively with enrolled students and full time staff members. + Strong attention to details.