SUMMARY
The Property Operations - Assistant Director is responsible for directing and overseeing the functionality and 
safety of the facility to protect the well-being of all guests and team members in the hotel's continuing effort to 
deliver outstanding guest service and financial profitability. This individual will maintain the entire hotel facility, 
including all physical, mechanical and electrical structures, HVAC systems and related equipment in 
accordance with energy conservation and preventative maintenance programs; ensure the upkeep of the guest 
areas to maintain an attractive hotel; manage all rehabilitation, expansion and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

Oversees the functionality and safety of the facility, including, but not limited to, physical buildings, 
mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds 
according to federal, state and local regulations

Assigns, verifies, and documents completion of all routine maintenance and repairs in the property 
maintenance management system

 Oversee and maintain required documentation for energy management and conservation and preventive 
maintenance programs

 Conduct facility inspections

 Lead, manage and communicate information about capital projects and property rehabilitations, including, 
but not limited to, scheduling, budgeting and complying with contractor bidding standards

 Directs daily department operations including, but not limited to, guest service standards and initiatives, 
product quality, inventory management and cost controls, systems use and management, budgeting and 
forecasting, adherence to federal, state and local standards and meeting participation and facilitation

 Monitor and develop team member performance to include, but not limited to, providing supervision and 
professional development, conducting counseling and evaluations and delivering recognition and reward

 Complete monthly and annual budgeting for the department.

 Provide direct supervision of all ongoing jobs and daily engineering activity.

Organize the Property Operations department including the selection of supervisory personnel and all other 
department staff. Monitor job functions and performance standards of the maintenance crew and coordinate 
shop and field activities to ensure compliance with stated projects.

Keep appropriate staffing levels according to business needs. Control the application of direct/indirect 
maintenance costs, budgets, department and unit costs. Approve all purchase requisitions for time and 
material expenditure and projects. Review the status of projects to make certain costs stay within the 
budgeted limit. Adhere to all corporate purchasing policies and controls.

Ensure the retention of all reports, contracts, log books, energy data, pertinent records, etc. that are 
generated by the department.

Supervise the preparation of projects and related duties such as estimates, drawings, designs, scheduling, 
and bills for materials. Cost summaries, equipment and material specifications, etc.

Interpret all management policies of hotel to promote sound labor/management relations.

Assign and verify all routine maintenance in hotel. Conduct walk-throughs to visually assess the safe and 
efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC 
systems, and other related equipment.

Review, produce and distribute memos and correspondence to communicate pertinent information to guests 
and staff. Answer all correspondence in a timely manner.

Prepare and organize presentations and reports for various meetings.

Prepare complex reports for forecasts, budgets and energy consumption.

Interview and train team members. Interview, hire, discipline, terminate, counsel, train, assign work and 
monitor employees and their performance to ensure company guidelines are followed.

Make constant contact with both internal and external customers to provide optimal guest service. This 
includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to 
ensure proper guest service is provided. Keep President and department heads aware, on a regular basis, 
regarding the overall condition of building structure(s), related systems and equipment. Offer prudent cost 
effective proposals for maintaining same.

Maintain effective energy management and preventive maintenance programs.

Conduct special training for other departments on the safe and efficient usage of hotel equipment and energy. 
Promote effective safety programs. Chair monthly/quarterly departmental meetings.

Respond to accident scenes, emergency calls (fire, smoke, etc.). Act as a maintenance representative for 
the Property Operations department.

Ensure that all safety procedures are followed to include, but not limited to; lock-out-tag-out procedures, hot 
work permits, fire watch, etc.

Learn, understand and apply all codes including, but not limited to; building, fire and health department.

May be required to work varying schedules that reflect the business needs.

Comply with rules and regulations for the safe and efficient operation of facilities.
 

KNOWLEDGE/SKILLS/ABILITIES

Must be able to operate personal computer (to access & input information using Microsoft Excel & Word 
et.al.), copy machine, photocopier, and calculator etc., in order to perform job functions and assist guests.

Can act independently while drawing conclusions from written and computer generated materials.

Provide clear direction, instruction and guidance to team members and guests. Must be able to listen and 
respond to guest inquiries in a positive and professional manner.

Collects information and solve customer concerns promptly and efficiently.

Ability to read, write, speak and understand the English language in order to complete reports, 
correspondence and communicate with guests and team members.

Remain alert throughout the duration of the shift and remain calm during emergency situations.

Must possess sufficient mathematical skills needed to complete schedules, forecasts and budgets.

Ability to operate in a confined space (i.e. hotel elevators). Ability to work in unfavorable conditions which 
can occasionally be hot or cold.

CERTIFICATES AND LICENSES

Obtain required licenses and permits to ensure full compliance with codes, regulations and safety 
standards

EDUCATION and/or EXPERIENCE

Minimum of 5 years of operating large property facilities. 

PHYSICAL DEMANDS

While performing the duties of this job, the team member is constantly standing, kneeling, walking, 
reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking. 

Walking 2-4 miles during an 8 hour shift may be needed.

Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.
Must be able to lift, push, or pull up to 75 pounds.
 

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 
functions. While performing the duties of this job, the Team Member may be regularly exposed to a smokefilled environment. The noise level in the work environment is usually loud.

Work performed indoors and outdoors depending on situation.

Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs 
dictate