Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Step into the role of Assistant Director of Rooms, where you'll lead the day-to-day operations of our Rooms division, focusing on Front Office, Housekeeping, and Laundry functions. From ensuring impeccable cleanliness to fostering a culture of excellence in guest service, your leadership will drive continuous improvement in guest satisfaction metrics and associate morale. With a keen eye on budget management and operational efficiency, you'll collaborate closely with management to develop strategic action plans and uphold our commitment to delivering exceptional experiences for both guests and associates. Join us in creating a vibrant and welcoming environment where every detail matters
Our team members enjoy a wealth of benefits and perks, including:
Comprehensive healthcare coverage with options for medical, dental, and vision plans.Paid time off for relaxation and rejuvenation.Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.Complementary Golf, Skiing and Riding.Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.Join us and thrive in an environment where your well-being is valued and supported
Responsibilities Oversight of all day-to-day Rooms Operations with a focus on Front Office Operations including Front Desk, Guest Services, Transportation, Housekeeping, and Laundry. Ensuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.Excellence in appearance of all areas throughout the hotelProducing constant improvement in guest experience satisfaction metricsShowing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratingsControlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systemsParticipation in weekly forecasting and scheduling activitiesAssistance in developing the annual hotel budgetPreparation of action plans as directed by managementDaily reviews of operating outcomes (including corrective action if required)Maintaining high visibility with associates and guests Qualifications Bachelor's degree or equivelent experience required.Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).Excellent verbal and written communication skills required.Must demonstrate strong leadership skills and the ability to nurture managers-in-training.Must be detail-oriented and organized.Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.Must be highly service-oriented.Omni Hotels & Resorts is an equal opportunity employer - vets/disability.