Assistant Director of Self-Direction Location: Howard Beach, Queens, NY, United StatesDate Posted: Sep 26, 2024 Share: share to e-mail Apply Now Save JobSaved Description Location: Howard Beach, Queens, NY Salary: $72,500.00 Annually Hours: Monday-Friday 8:30AM-5:00PM (40hrs) This position may require you to commute within New York State. OVERVIEW OF PRIMARY RESPONSIBILITES: This position will assist in the oversight of the daily operations and outcomes of the Self-Direction program. PRIMARY FUNCTIONS: + Provide training and supervision to FI Coordinators and support staff + Monitor regulatory compliance of the program + Monitor customer feedback and work to resolve any complaints and concerns + Stay abreast of trends and practices in the field + Act as a leadership liaison for oversight agencies and partners in the community + Maintain and create program procedures, workflows, and protocols that support successful outcomes + Assist leadership in oversight of financial outcomes of the program + Resolving eligibility challenges including monitoring the CHOICES system + Conducts Broker Intake meetings and initiate broker hiring process + Conducts New Member Intake meetings and enter all new participants in the eVero system + Caseload management and admin tool box functions + Conducts member trainings as needed + Commute to on-site location (NYFAC) as needed and requested for meetings, trainings, audits, etc. + Meets and corresponds with members and advocates on an as needed basis to address concerns + Implements and educates staff on OPWDD ADMs and guidance updates ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: + Maintain successful working relationships with support programs including Human Resources, Quality Assurance, Finance, and IT + Assignments may be determined at a future date QUALIFICATIONS AND ATTRIBUTES: + Excellent communication skills and the ability to multi- task + Strong organization skills with accurate attention to detail + Able to adapt and work in a fast-paced environment + Able to effectively utilize a variety of electronic systems such as Microsoft Outlook, MS Excel, MS Word and time and attendance systems EDUCATION AND EXPERIENCE: + Bachelor’s degree, or + Associate’s degree with two years of experience + Three years of experience in a supervisory role + Experience supervising self-directed programs PHYSICAL CHARACTERISTICS: + Must be capable to sit or stand in front of a computer for long-periods of time Access Network is an EEO employer-EEO, AAE, M/F/D/V Share: mail Apply Now