About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining). Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview We're looking for an Assistant Director of Spa & Wellness to join the leadership team over our stunning Forbes 4-Star Spa, Tierra Luna! After a recent renovation of the space and offerings, this is an amazing opportunity to be a part of a talented team delivering a unique experience to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the only freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. Want to know more? Click here. In this role, you will manage a talented team of 40 and report directly to the Director of Spa & Wellness. Effectively manage the day-to-day operations/scheduling of spa, salon and recreation outlets. Monitor spa POS/B4T schedule throughout the day for changes with a focus for maximizing revenue and proactively resolving scheduling conflicts. Provide weekly forecasts on spa revenue are submitted to finance and team member scheduling is entered in Hotel Effectiveness to ensure maximal productivity and minimal risk to budgeted productivity. Work with Spa managers and supervisors to produce weekly team member schedules in accordance with business demands. Proactively reduce or increase staff hours based on short term business pick up. Work with Sales and Marketing team on all definite group bookings. Point of contact for spa group activity. Sell and upsell spa programs to groups, working with spa management team in the respective areas. Oversee spa group coordinator and work closely to maximize group business bookings. Assist in the sales and marketing efforts of all spa promotions and programs. Ensure spa website is up-to-date with all pertinent information. Liaise with marketing department to ensure successful spa campaigns are supported and implemented. Ensure all spa operating supplies are maintained according to par levels. Enter orders into Craftable and adhere to budgeted expenses. Monitor all end-of-day accounting transactions generated in the spa, and acts as liaison between the spa and finance department to reconcile any disputes or discrepancies on a timely basis. Direct supervision of spa reception/reservations team members. Ensure smooth operations and communications throughout the spa related to daily operations, VIP’s groups, and other events. Ensure all guest opportunities are reported in Alice system and resolved on a timely basis. Ensure all safety and security protocols are updated and implemented. Conduct routine inspections of MSDS sheets as well as emergency equipment in the spa and fitness center. Ensure adherence to all Forbes standards related to spa, fitness, and recreation facilities and operations. Conduct daily walkthroughs. Ensure facility discrepancies are reported in HOTSOS and monitor resolution times. Review and approve all spa, salon, and recreation payroll on a bi-weekly basis. Ensure any discrepancies are resolved immediately. Interview and hire all applicants as needed. Train team members in proper performance of their respective duties and provide continual feedback regarding job performance. Assist with specifying spa retail and provide monthly reports on incentives and sell-through performance. Actively participate in all team member recognition programs and provide consistent recognition to team members Liaise with other department heads such as housekeeping, laundry, front office, concierge, and food and beverage to ensure smooth integration of all overlapping responsibilities. Perform duties of spa director as needed in the absence of the Director. Qualifications EDUCATION High school diploma or equivalent. At least two (2) years of college education, preferred. EXPERIENCE Minimum of two (2) years of spa experience, required. Minimum of two (2) years leadership experience, required. Luxury spa experience, preferred.