Assistant Director of the Registrar's Office Overview Date Posted: 1/8/2025 Location: Erie Address: 1858 West Grandview Boulevard City: Erie State: PA Country: United States of America Category: Administrative and Support Employment Status: Full-time Description JOB SUMMARY : The Assistant Director of the Registrar's Office is r esponsible for assisting with handling registration and maintaining the integrity of students’ personal information and academic records. This position will play a key part in the implementation of student management programs, including testing programs with different student populations. CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: + Acts with integrity, honesty, and knowledge to promote and preserve the culture, values, and mission of LECOM; + Acts as administrative representative with faculty, staff, and visitors in a professional, friendly manner at all times; + Maintains confidentiality, professional appearance, and pleasant demeanor; + Works with the Registrar and Assistant Registrar to manage activities and assist with organization in the Registrar's office; + Serves as a content expert and accepts responsibility for the management of student records; + Advises and consults with administration and management regarding operational problems in the Registrar's office; + Works with the team to resolve problems regarding academic student records; + Provides resources on graduation and degree requirements; + Issues transcripts and grades, verifies enrollment, loan deferments, and insurance forms, and issues background checks; + Holds counseling sessions with students at the time of registration or during the course of the academic year; + Interviews parents, faculty and students with special requests related to admission and registration; + Performs data entry and archives files or transcripts; + Participates in the organization of interviews, on-campus visitation, open houses, white coat, commencement, and other departmental programs; + Participates in service unit goals setting and continuous improvement; + Serve on school committees as required and provides administrative support to standing and ad hoc committees as required by the Registrar; + Documents completion of training of tasks and responsibilities; + Assists with assessment processes; + Assists with aspects of financial aid; + Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the overall department; + Maintains regular and punctual attendance; + Contributes directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction; + Participates in scholarly activity so to enrich and broaden the student learning experience; + Commits to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and + Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Registrar’s office and the Institution. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Effective communication skills, both written and verbal; + Knowledge of academic and student records terminology; + Knowledge of the protocols and procedures in Institutional education; + Publication, layout, and critical thinking skills; + Ability to develop and implement procedures; + Demonstrable accuracy concerning daily work assignments; + Good public relations and marketing skills; + Ability to work effectively under pressure in a fast paced environment; + Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism; + Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile; + Organizational skills, must be accurate and attentive to detail; + Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands; + Interpersonal skills to include tact and diplomacy; + Organizational and planning skills, including attention to detail and follow-through; + Strong computer literacy and accurate data entry skills; + Maintain confidentiality of work-related information and materials; + Establish and maintain effective working relationships; + Knowledge of the protocols and procedures in Institutional education; + Ability to learn quickly; + Ability to understand and carry out oral and written instructions and request clarification when needed; + Flexibility to accept other duties needed/assigned for the department needs; + Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; + Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and + Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS:Education and experience equivalent to: a Bachelor’s Degree is required. Previous educational or similar experience preferred. Experience handling student records and working with Banner or similar educational software is highly preferred.