Assistant Distribution Manager Job Details Job Location Plant 162 Riverside MA - Merrimac, MA Salary Range $50,000.00 - $55,000.00 Salary/month Description WORK SCHEDULE Overnight/Early Morning Hours- Full Time Job Summary This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and/or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and/or exceeded. Essential Functions & Responsibilities + Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment + Assists in managing the daily operation and staff at a Distribution Center + Oversee the printing, review and distribution of all emails and route paperwork in advance of operations. + Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products. + Oversee the accurate distribution of copies to Delivery Service Providers. + Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day’s complaints). + Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance. + Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service. + Contract Delivery Service Providers and maintain contracts securely. + Show geographic territory to new Delivery Service Providers including route assimilation. + Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered. + Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code. + Communicate directly and professionally with subscribers to resolve delivery problems. + Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff. + Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved. + Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff. + Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner. + Ability to oversee distribution operations, positively impacting customer service. + Regard “excellence in customer service” as a main priority. + Other duties as assigned IND2