Assistant Escrow Officer

This position is temporary to hire (full-time hours). Located in Jacksonville, FL and an in-office work arrangement.

Job SummaryThe Assistant Escrow Officer is primarily responsible for assisting with tasks relating to the closing of a real estate transactions. Act as liaison between all parties to the transaction including homebuyer, seller, mortgage, accounting and other areas within the title and settlement processes.

Primary Job ResponsibilitiesPerform customer service duties including answering phones and general email requests.Maintain professional branch appearance including cleanliness of closing rooms and lobby.Greet arriving customers and assist with closing celebrations.Contact customers and perform initial scheduling confirmation and obtain closing specific information.Maintain reports and tracking of completed tasks as required.Review initial closing information and prepare Pre-Settlement Statements.Review Title Commitments and identify issues.Coordinate and maintain contacts for each community.Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems.Support the branch as directed in all aspects of the settlement transactions.Follow Escrow Accounting Business Practice Guidelines which includes but is not limited to collection and disbursement of funds while complying with required State and Federal Good Funds statutes. Ensure adherence to workflow processes.Perform other duties as assigned.

Management ResponsibilitiesNot applicableScopeDecision Impact: IndividualDepartment Responsibility: NoneBudgetary Responsibility: NoDirect Reports: NoIndirect Reports: NoPhysical Requirements: Ability to exert minimal force of 25 pounds to carry, lift, push, pull and otherwise move objects. On occasions, may have to lift and move objects up to 50 pounds.

Required Education/Experience Minimum High School Diploma or equivalentCertification as a Notary Public is a plusGeneral Office Admin and/or customer service experienceExperience as an Assistant Escrow Officer is a plus

Required Licensing, Registration and/or CertificationsNot applicable

Required Skills/KnowledgeExceptional customer service skills with experience engaging with diverse homebuyer demographicsAbility to multi-task and handle fast paced and demanding work environmentStrong follow up skills and attention to detailAbility to adjust well to changeAbility to collaborate effectively across dispersed teams in multiple locationsEffective communication skills, both verbal and writtenProficiency in Microsoft Office Suite requiredExperience with OneNote and SoftPro is a plusDemonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholdersDemonstrates proactive initiative and self-motivation to drive tasks and projects forward independentlyExhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows

Additional InformationThis position is office-based, requiring in-office attendance five days a week to foster team collaboration and ensure direct customer engagement

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.  Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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