The Opportunity:

This position assists the Executive Director in the performance of the daily operations and in the implementation of the Corporate and Community business plan goals. Guided by key performance data metrics, this position helps monitor and support the Community operations inclusive of budgeting, workforce management, maintenance, managing expenses, increasing revenue, occupancy, meeting Accommodation Standards, PIR Standards (elements), and building a high-performance team (housekeeping, maintenance, food services, and administrative) within the communities.  

The Assistant Executive Director will assist the Executive Director in accountability for managing AgeCare’s image, profile, and reputation in the community and with appropriate stakeholders.

Within the scope of this position, the Assistant Executive Director plays a key leadership role to provide and ensure an environment that promotes a culture of client safety and exemplary service.

Key Responsibilities:

Employees & Partners: accountable for leadership that ensures and sustains an atmosphere of safe, quality resident and family centered care

Risk Management: ensure the continuity of service is delivered

Contract management monitor vendors to confirm that they provide the level of service that meets AgeCare’s standards

Marketing Resources: ensure the site is promoted in a positive way

Food Services: monitor and evaluate quality and resident satisfaction

Housekeeping & Laundry: monitor service and create expectations

Finance & Accountability: adheres to the AgeCare facility operational plan and annual budget

Metrics: assists in the monitoring and management of the workforce metrics using the appropriate dashboards in UKG, Workday and Surge Learning System

Qualifications

Education and Experience

University Degree in Business Administration or Hospitality Management an asset;

3+ years of leadership experience in a health care environment and in an administrative management capacity directly supervising and/or managing employees. Senior’s retirement Facility experience will be considered an asset but is not required.

3+ years managing operations and facilities;

KSA's

Handle multiple competing priorities

Demonstrates innovation and problem-solving skills

Strong business and financial management skills

Handle sensitive situations that require empathy and tact

Proven ability to direct and manage staff of 20 people or more including senior supervisory level staff

Demonstrated ability to build positive relationships

Excellent written and verbal communication skills, and outstanding customer service skills

Must have ability to communicate clearly and effectively and be organized in all aspects of job

Demonstrates effective time management skills

Must function independently, have flexibility, personal integrity and the ability to work with senior management

General knowledge and understanding of building maintenance and systems

Strong ability to manage diversity of work force; resolve any conflict issues, and maintain a harmonious working environment

An ongoing focus on continuous improvement

General knowledge and understanding of functional areas of responsibility

Must possess excellent communication and organizational skills

Good working knowledge of computers (Word, Excel and Outlook)

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!