Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position supervises and coordinates the daily operations of the Housekeeping Department at the Hershey Lodge. 

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Perform routine quality inspections of all public areas, guest rooms, VIP reservations, and suites to ensure departmental and performance standards are met. Verify vacancy reports and maintain the daily logbook.*

Respond to guest questions and concerns in order to maintain guest satisfaction. Resolve and follow up on any complaints to ensure resolutions effectively meet guest needs and service expectation standards.*

Enforce operational policies and procedures for inspecting and managing the quality of Housekeeping services. Ensure consistently high standards in all areas of Housekeeping as well as a safe and efficient working environment for staff.*

Assist with career development for Housekeeping staff through interviewing, scheduling, training, and coaching/counseling. Conduct performance evaluations and provide feedback to employees.*

Assist with maintaining appropriate inventory levels by ordering and receiving cleaning and other supplies for Lodge operations.*

Participate in Manager on Duty rotation and fill in for the Executive Housekeeper and Rooms Coordinator as necessary.*

Perform other duties as assigned.

Qualifications:

Industry Experience - Hospitality/Tourism

Minimum of 2 years of related experience.

Minimum of 1 year supervisory experience.

Completion of high school or GED

Associate’s degree - Hospitality, preferred

Knowledge, Skills, and Abilities:

Proficient working with details on a daily basis for prolonged periods of time.

Skilled in the use of Microsoft Office applications, including Excel and Word.

Working knowledge of hotel housekeeping operations.

Familiar with inventory taking and recording.

Proven employee/guest relations, problem solving, and organization skills.

Professional image representative of property image. 

Job Demands:

While performing the duties of this job, the employee is required to:

Reaching Forward Frequent (34-66%)

Lifting Frequent (34-66%) (30lbs maximum weight)

Reaching Overhead Frequent (34-66%)

Stooping Frequent (34-66%)

Bending Frequent (34-66%)

Standing Constant (>67%)

Walking Constant (>67%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Must be able to speak and read the English language.

Ability to work rotating shifts, including days, evenings, nights, and varied cross-shifts. Holidays and weekends required. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer