Assistant Facilities Manager | Karachi Job ID 190489 Posted 13-Dec-2024 Role type Full-time Areas of Interest Facilities Management Location(s) Karachi - Sindh - Pakistan **Key Tasks:** + Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience + Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction + Managing Building Management Systems, managing Preventative Planned Maintenance schedules in the CMMS system defined, Environmental Health and Safety and Quality Compliance, etc. as required + Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times + Managing and reviewing health and safety documentation to ensure compliance and safety on site with recommendation and implementation in alignment with CBRE and GSK QHSE Leads + Ensure company and client policies and procedures are adhered to consistently including statutory compliance and standard operating procedures for activities in scope + Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary + Managing budget and spend ensuring alignment with CBRE and GSK policies and procedure i.e., closure of business reviews, leading P&L, liaising with the Contract Support/FC to map the budget vs spent tracker + Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements + Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits + Preparation and delivery of monthly Contract and Business Unit Reviews + Ad-hoc reporting as requested by the account + Collaboration with external project managers in relation with facilities projects and fitouts on site + Managing the Facilities team (if applicable), managing team’s objectives, goals and growth + Supervising and monitoring team’s day to day work + Providing event support and event space set up which may include light lifting + Enabling and promoting engagement at site with support to any additional services in alignment with the agreed SOW. + Act as the local point of contact/liaison for external contractors and consultants, monitor contractors' on-site activities and report on inappropriate Health and safety arrangements. + Preparing and reporting the gaps identified in day-to-day operational activities (covering all soft and hard services) + Leading the GAP analysis of the sites with the preparation of reports for the Facility Manager + Preparing and maintaining the asset reports for all equipment and assets installed at the client site + Responsible for preparing detailed reporting of the shortcomings on Daily/Weekly/Monthly basis and reporting it back to the reporting Manager + Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons provides appropriate assistance and makes appropriate notifications according to operating procedures. + Formulation of on-need SOPs with the approval of CBRE and GSK Local leadership to ensure transparency and service compliances. **Success Measures** + Achievement of Business Unit / Contract KPIs in line with business requirements. + Customer Management Report accurate and timely + Deep knowledge of Contract specifics. Change Requests are processed accurate and timely + Client satisfaction, as Voice of Customer or any other CBRE Client Survey. No escalations **Education:** + Business Graduate / engineering qualification will be preferred **Experience:** + 3-5 years’ direct facilities Management experience **Skills:** + Fluent in English and local language + Social skills to be able to follow up and maintain relationships + Open to new ways of working to challenge inefficiencies + IT Skills to achieve key tasks and give the business a sound reporting base. + Superior written and verbal communication skills with strong oral presentation skills. + Capable of working in a matrix environment. + Must have some financial knowledge and understanding of financial models + Administrative skills in managing facility related activities covering technical services and non-technical services + Ability to comprehend, analyse, and interpret complex documents. + People management to facilitate the client and CBRE team **Circumstances:** + On a daily basis - working on site The role will be 5-day week Monday to Friday (On occasion, it may be required to work weekends or bank holidays, this will be arranged in advance) **Core Competencies:** + Customer Service + Communication + Integrity + Attention to Detail + Financial skills + People Skills + Admin/Facility Competencies CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)