JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This Assistant Facility Manager position will be part of the IFM team

responsible for delivering Facility Management services to our client’s Sunnyvale CA location and other client locations is the West Region of the U.S. The AFM will work alongside a team of JLL support personnel to deliver IFM services to the Client, reporting to the North American Region Facility Manager on the account.

The current opening on our team is for an Assistant Facility Manager. The primary role is to support facilities functions in the following ways:Direct Management of the Sunnyvale CA office and Santa Clara CA office services:Work order managementService provider managementVisitor managementBadge managementPrinter support managementPantry supportRemote Management of client locationsWork order managementService provider management

All Locations:

Financial management (Purchase orders, monthly budget variance reporting) client relationshipsManagement of annual compliance programManagement of small projects

The Assistant Facility Manager is the key facility representative on site and provides customer service to clients while directing the site’s vendors & contractors delivering facilities management services in a professional office environment.  This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators.  Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for the facility.

Client:

Work with Facility Manager to oversee the delivery of maintenance and repair services.Collaborate with technical staff in support of building repair and maintenance requirements.Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.Interface with occupants of selected properties.Oversee the appropriate daily/weekly/monthly/quarterly/annual reporting appropriate for the client.Coordinate special events in support of client.

Financial:

Assist in the development and management of the detailed annual operating budgets for each building in your portfolio.Assist in the development and management of capital budgets.Assist with meeting account goals for utilization of and spending with Minority/Women owned Business Enterprises (M/WBE).Develop operating budget variance reporting for each property on a timely basis.Help support facility specific cost savings targets.

​Project Management:

Support the Regional Manager in the implementation of short and long-term projects for the client.Assist JLL and client project management teams with their development and implementation of projects for the designated client locations.

Audit and Compliance:

Ensure compliance with JLL and client minimum audit standards.Assist Facility Manager in the completion of client assigned audits, spreadsheets, and surveys.Team Management:Demonstrate strong collaboration and teamwork within the account team, to include driving the development and implementation of IFM best practices and innovations.Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.

Vendor Management:

Manage the maintenance of existing contracts.Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes submitting contract request forms, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through and manage supplier performance at the property level.

Administrative:

Participate in planned building shut down events.Provide management support and problem resolution with all building services including, but not limited to:  janitorial, conference room setups, food services/pantries, vending, badging, parking, landscaping, snow removal and fire life safety as well as interior and exterior furnishings, fixtures and equipment.Assist with researching and procurement of property supplies.Manage Facility reactive work orders at the site level. Actively participate in implementation of Prism work order system.  Proactively meet with line of business representatives as needed to ensure timely and satisfactory completion of work order requests.Collaborate with Corporate Security to ensure safety and risk factors for the designated client locations are mitigated as much as reasonably possible.Perform monthly building inspections and other inspections as assigned.Any and all other duties and tasks assigned.

Requirements

Bachelor’s degree or equivalent work experience in facilities management or property management.2+ years of facilities or property management experience in corporate environment, third party service provider or as a consultant.Proven record of client service.  Must be able to establish credibility with the client, facilities team, vendors and contractors.Knowledge of commercial real estate, building operations and systems, accounting, project management and vendor management, highly desired.Excellent interpersonal, communication, organizational and management skills.Self-starter.An effective team player, but also able to work individually with minimal supervision.Computer proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook) preferred.* 24 / 7 after hours on call availability and some Saturday / Sunday work is required.

Estimated total compensation for this position:

80,000.00 – 85,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Sunnyvale, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.