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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Are you ready to take the next step in Facilities with JLL? We’re looking for an Assistant Facilities Manager (AFM) to join our IFM team that manages our clients portfolio in the Raleigh/Durham area!Location: Durham, NC 27703
Reporting To: Sr. Regional Facilities Manager
Type of Employment: Full-time w/JLL employee benefits within 1 month of employment
Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM
The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a large Tech company. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.
What your day-to-day will look like:Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties
Provide quality analysis of customer feedback on an ongoing basis; develop effective response plans and implement per the plan
Assist in meeting or exceeding Site KPIs
Recommend continuous quality improvement practices
Support and communicate call center issues/escalations with call center supervisor
Maintains liaison with vendors, Landlord, and other management regarding work execution, necessity of altering schedules and manpower status
Manage and maintain facility management tasks as assigned
Communication and Relationship Coordination
Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property.
Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality
Act as an interface with the client / sites remotely
Ensure appropriate and prompt follow up with customers, technicians, and vendors
Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo.
Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
Manage the JLL Corrigo work order process, systems and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability
Manage operations to mitigate operational risk
Support the development and production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training
Required Skills and Experience:High School Diploma or equivalent; military service or college education in facilities, property, business or related is desirable
3+ years of facilities support, operations, or management experience in the commercial or corporate environment
Must be located in Raleigh/Durham metro area (relocation assistance is not available for this role)
Must successfully pass background & drug/alcohol screening process before beginning employment.
Experience using Computerized Maintenance Management System (CMMS); Corrigo experience is desirable
Strong leadership skills, customer service skills and interpersonal skills with associates, clients, and vendors.
Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management.
Strong client service orientation with the ability to provide information and respond to questions or complaints from clients, co-workers, vendors, contractors, and supervision.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to maintain professionalism under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Must be proficient at Excel Spreadsheets and have tech capability of customizing administrative reports
Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site
Location:
On-site –Chapel Hill, NC, Durham, NC, Raleigh, NCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.