JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

As a pivotal Assistant Facilities Manager at JLL, you'll embody our core values of Excellence, Teamwork, and Ethics while having the opportunity to:

• Foster and strengthen client relationships through hands-on leadership, ensuring our service delivery consistently exceeds expectations. Your commitment to Excellence will elevate our clients' workplace experiences and set new industry standards.

• Collaborate seamlessly with diverse teams, embodying the spirit of Teamwork to deliver on our contractual promises. Together, you'll drive performance that not only meets but surpasses key indicators, showcasing the power of collective effort.

• Create and maintain environments that truly enhance our clients' operations, guided by unwavering Ethics. Your dedication to integrity and transparency will build trust and form the foundation of lasting partnerships, as evidenced by consistently positive client feedback.

Join our team in revolutionizing facility management, where your skills, passion for continuous improvement, and adherence to our values will have a tangible impact. At JLL, you'll be part of a culture that champions Excellence in service, fosters Teamwork in every interaction, and upholds the highest Ethical standards in all we do.

Your day to day:

Site and Vendor Management:

Manage the site in accordance with all agreed policies, procedures and contract scope.Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.Support the sourcing SME and area/site managers through the vendor contract procurement process.Ensure all vendors are in compliance with contract and all insurance requirements are met.Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager.Coordinate internally with other teams which may include fitness, food services, parking, security and capital projects.Support the site and area manager in the implementation of short and long-term projects for the client.Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety, reception and mail services.Manage the delivery and revisions of site playbooks.

Client Relationship Management:

Proactively develop and manage client relationships ensuring that expected service levels are achieved.Comply with all requirements of the client contract and meet or exceed key performance indicators.Deliver an exceptional quality of service to the client, as reflected by client feedback.Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processesRepresent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property.Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties.Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services.The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans. Assist in the creation of reports and presentations for senior management

Finance Management / Cost Control / Profitability:

Assist the area/site manager to achieve or exceed financial targets and key performance indicators.Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)Manage vendor purchase orders, invoices, and paymentsHelp to develop and approve the annual capital plan for each building, interfacing closely with the clientActively support an environment of teamwork, co-operation, performance excellence and personal success.Proactively manage the site operations teamParticipate in performance management program, and personal development planning.Act as an ambassador for JLL by behaving consistently with cultural and ethical requirementsManage Work to align with OpCo BudgetsSupport OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.Ensure compliance within delegated financial and contractual authoritiesEnsure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training requirements (this applies to Service Provider Personnel, Subcontractor Personnel and Subcontractors)

Leadership/Staff Management

Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary eventsProvide excellent onboarding, training, and team buildingActively support an environment of teamwork, co-operation, performance excellence and personal successParticipate in the individual performance management program and personal development planning for members of the teamAlign with facilities leadership team as a manager and act in a manager capacity for anything at the site/sAct as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and ExcellenceLead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events - Adequate numbers of well-trained staff with the appropriate level of knowledge, training, and certifications to meet workload demands and technical requirements for all PropertiesMetrics to justify staffing levels and how changes in work volumes are addressedParticipate in the individual performance management program and personal development planning for members of the teamMentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/sAct as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and ExcellenceContingency plans for potential Transferred Employee transitions and moves as well as Service Provider Personnel attritionRecognition that technical functions in some locations must be performed by union labor.Create an employee and visitor experience that promotes WPP values to help attract and retain talent and clientsMaintain up-to-date succession plans for all Key Personnel on the WPP account.Conduct employee satisfaction surveys, analyze results, recommend actions, and implement those approved by WPP

Location:

On-site –Los Angeles, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.