JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facility Manager

REMOTE

M-F 8A-5P CST (Must be available nights weekends and holidays for emergencies and client escalations, especially during snow season)

$52700-58600

As part of the Integrated Facility Management team, the Assistant Facility Manager will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, this individual will have the responsibility of ensuring applicable business information is stored and information systems maintained and updated on a regular basis to help support account team as needed.

Essential Functions:

As part of the Integrated Facility Management team, the Assistant Facility Manager will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, this individual will have the responsibility of ensuring applicable business information is stored and information systems maintained and updated on a regular basis to help support account team as needed.

Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc.

Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks

Promote high level of satisfaction among client by promptly responding to their service needs

Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution

Coordination and scheduling of service activities at the Postal Service sites

Acts as an interface with client.  Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.  Ensures delivery of committed services and overall satisfaction with JLL.  Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery

Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption

Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.

Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting 

Support development and adherence to communication protocols in accordance with account and client standards

Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors

Hands-on management of all service deliverables both internal to JLL and by sub-contractors

Hands-on management of Work Order System and Work Order Management

Initiate service requests as needed to support Client requests/needs

Monitor WO's dispatched to suppliers to ensure compliance with SLA's and WO Management

Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified

Other duties as assigned

Required Knowledge, Skills And Abilities:

Strong proficiency with Microsoft Office Suite including, Outlook, Word, Power Point & Excel, SharePoint.Experience with the Corrigo work order system is a plusAbility to learn new software and maneuver nimbly with a desire to learn and understand the “in’s and out’s” of the softwareAttention to detailStrong organizational and analytical skills; problem solving ability Self-starter and team player Proven record of excellent internal and external customer serviceCommunicate professionally in a clear and concise manner (verbal and written)  Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics policy.Ability to handle multiple priorities and re-prioritize quickly using sound judgment

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Estimated total compensation for this position:

52,700.00 – 58,600.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –St. Louis, MO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.