JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

Assist the Facility Manager in the provision of services essential for the effective operation and maintenance of the property. This encompasses customer and client services, financial management, facility maintenance, procurement, and supplier management. Cultivate strong relationships with key representatives to support the client’s corporate real estate goals and objectives.

Your day to day:

Job Responsibilities:

Relationship Management

Maintain client satisfaction with the delivery of Facility Management services and support programs to increase customer satisfaction.       

Compliance

Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies and proceduresMeet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordinglyEnforce all Company policies and training requirements regarding safe and efficient operations and work practicesImplement and monitor hazard control and team safety practices, and ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.Manage the site in accordance with all agreed policies, procedures, and contract scope.Deliver an exceptional quality of service to the client, as reflected by client feedback.

Team Management

Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.Actively support an environment of teamwork, cooperation, performance excellence, and personal success.Proactively assist in managing the site operations team.Participate in the individual performance management program and personal development planning.Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Area/Site Manager for consideration.Work with Facilities Manager to oversee the delivery of maintenance and repair services.

Administrative Function

Support work order management for in-house staff and vendors as necessary.Support facility soft services as needed and directed such as: meeting preparation, conference room and event/production set-ups, food services, parking, vending, and badging.Inspections to ensure that areas are well-kept and safe for employees.Assist the Area/Facility Manager to achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities.Assist with the annual budgeting and quarterly forecasting processes for the site/s.Assist FC with managing payments to vendors where applicable, using available systems, and complying with all relevant policies. Timely and accurate review and approval of all vendor invoices; follow up and close-out of invoices where discrepancies are identified.Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.Ensure compliance with delegated financial and contractual authorities.Help to develop and approve the annual capital plan and operational expense for each building, interfacing closely with the client.Support the Facilities Manager and Engineering Team in the implementation of short and long-term projects for the client.Manage the maintenance of existing contracts.  Source local services and goods needed to perform day-to-day operations through 3rd party suppliers. This includes assisting Sourcing in obtaining necessary vendor setup forms and reviewing certificates of insurance for compliance.Work closely with Sr. Occupancy Planner for moves and office configurations. Any and all other duties and tasks assigned

          

Sound like you? To apply you need: 

Qualifications

A minimum of two years of industry experience is required either in the corporate environment, as a third-party service provider, or as a consultant        Excellent customer, computer, managerial, verbal, and written communication skillsAbility to multi-task and effectively organize responsibilities to achieve portfolio goals and objectivesBasic knowledge of building systems (mechanical and electrical systems)Demonstrated proficiency in MS Office -Excel, Word, PowerPoint, SharePoint, Outlook, AdobeExperience in computer or web-based Work Order Management Systems preferredFundamental knowledge of chillers and air handlers; basic understanding of generators and electrical systems, BMS systems.Bilingual – English/SpanishAn associate degree is preferred. 

Location:

On-site –Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.