About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.Assistant Front Desk Manager
What you will do
Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.Have a thorough knowledge of the Front Office systems, such as Opera, Vingcard, Web Checkin, HotSoS, goconcierge etcUnderstand and be able to perform all duties of the Front Office, Guest Services and Concierge, Agents as well as Manager on Duty in both Nafsika and ArionReview daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to and/or from their rooms effectivelyReview late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention Guests, Return guests and groupsLiaise with the team on all group arrivals to ensure the rooming lists, accounting instructions and special requests are adhered toCommunicate closely with the Night Manager and other Assistant Managers to ensure follow up on special guests, glitches etc. keeping the Front Office Manager well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written)What you bring
Applicants must have the legal right to work in the European Union.Fluency in English is essential. Proficiency in Hungarian is an advantage.A minimum of 3-4 years of relevant experience is required for this role.What we offer:
Base salary +upsell.End-of-the-year bonus.Complimentary daily employee meal. Uniform that gets cleaned in the hotel.Private health insurance after the probation period.Exclusive discount and travel programs with Four Seasons. We are in the hospitality business, so we’ve created opportunities for employees to travel globally.Comprehensive learning and development programs to help you master your craft.50% discount in our Kollázs restaurant and Múzsa bar.International career opportunities.Inclusive and diverse employee engagement events all year-round. We all work hard, and we want our team to know we appreciate them.