The Peninsula hotels is a division of The Hong Kong and Shanghai Hotels limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities

Your attention to details and problem-solving skills drives our guest satisfaction and ultimately profitability.   As part of this role, you will be a key point of contact of both guest and staffs by handling emergencies and operational issues to ensure safety of the guests and the property

Key Accountabilities:

Oversee daily hotel operations and ensure all departments are functioning smoothly and effectively Maintain a visible presence at the Front Desk and Lobby to engage with guests Strong ability to handle difficult situations or guest complaints with professionalism by ensuring service recovery and satisfaction Control room inventory effectively, particularly during peak seasons to avoid overbooking while maximizing revenue Supervise Front Desk staffs and manage the overtime, following the company policies and standard Ensure the safety and security of guests, staff, and property by enforcing hotel security protocols and addressing any potential risks

Requirements: 

Minimum 4+ years of prior experiences in Front Desk or Guest relations, with at least 1-2 years in supervisor or managerial roles Ability to work in fast pace working environment and multi-tasking Business level of both English and Japanese. Chinese language is an advantage Strong communication and interpersonal skills Great problem solving skills and conflict resolution

Benefits We Offer

Market-leading compensation within hospitality Complimentary employee meals (3 meals per day including beverages, and snacks) Complimentary dry cleaning (business attire) Complimentary and discounted room nights at Peninsula properties around the world 25% discount at the hotel's restaurants, bars and boutique & café Internal and External mobility program and cross-exposure learning program to other Peninsula properties around the world Overseas English language training program