Assistant Front Office Manager:in
Rosewood Hotels and Resorts
Job Description We are looking for a motivated and energetic Assistant Front Office Manager:in to join Rosewood Schloss Fuschl.
Job Summary:Assisting ourFront Office Managers in the operational and administrative tasksEnsuring smooth processes in the front office and guest service departmentsWelcoming and assisting guests, handling inquiries and complaintsCoordinating room allocation and availability as well as close collaboration with the housekeeping departmentTraining, motivating, and supervising the front office teamSupporting with the staff planningEnsuring compliance with established standards and proceduresProceeding check-ins/check-outs and managing guest communication via various channels (phone, email)Assisting with onboarding of new employees and participating in projects to enhance guest satisfactionRequired Skills:Completed training in hospitality or a related field, or a comparable qualificationSeveral years of experience in the front office department, ideally in a similar roleStrong organizational and communication skills, with a high sense of serviceLeadership skills and a strong sense of responsibilityProficient in common hotel management software (e.g., Opera, Fidelio)Very good German and English language skills, additional languages are a plusFlexibility, resilience, and a passion for teamworkWell-groomed appearance and professional manners
Job Summary:Assisting ourFront Office Managers in the operational and administrative tasksEnsuring smooth processes in the front office and guest service departmentsWelcoming and assisting guests, handling inquiries and complaintsCoordinating room allocation and availability as well as close collaboration with the housekeeping departmentTraining, motivating, and supervising the front office teamSupporting with the staff planningEnsuring compliance with established standards and proceduresProceeding check-ins/check-outs and managing guest communication via various channels (phone, email)Assisting with onboarding of new employees and participating in projects to enhance guest satisfactionRequired Skills:Completed training in hospitality or a related field, or a comparable qualificationSeveral years of experience in the front office department, ideally in a similar roleStrong organizational and communication skills, with a high sense of serviceLeadership skills and a strong sense of responsibilityProficient in common hotel management software (e.g., Opera, Fidelio)Very good German and English language skills, additional languages are a plusFlexibility, resilience, and a passion for teamworkWell-groomed appearance and professional manners
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