At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
\nWhat will I be doing?
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At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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\n\nAssist the Front Office Manager to oversee the entire Front Office operation to maintain high standards\nAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nAssist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMaintain good communication and working relationships with all hotel departments\nMonitor staffing levels to meet cover business demands\nConduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes\nAssist the Front Office Manager with staff performance issues in compliance with company policies and procedures\nAssist the Front Office Manager with recruiting, managing, training and developing the Front Office team\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\n
What are we looking for?
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At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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\n\n\n\tPrevious supervisory experience in Front Office within the hotel/leisure/retail\n\tHigh level of IT proficiency\n\tHigh level of commercial awareness and sales capabilities\n\tExcellent leadership, interpersonal and communication skills\n\tAccountable and resilient\n\tCommitment to delivering a high level of customer service\n\tAbility to work under pressure\n\tExcellent grooming standards\n\tFlexibility to respond to a variety of work situations\n\tAbility to work on your own and as part of a team\n\n\n
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\nWhat will it be like to work for Hilton?
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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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