Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach!
TradeWinds Island Resorts is seeking an Assistant Front Office Manager who will provide leadership, consistency, and spectacular Guest Service to our Guests and Employee Partners. The Assistant Front Office Manager is primarily responsible for managing the day to day operation of a busy Front Office, and a staff of up to 20 individuals with multiple job descriptions. Responsibilities Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.Assist daily in the guest reception.Responds daily all social media feedback, follow up with guest as well as internally.Communicates effectively and genuinely with guests, team members and other departments.Assists and often leads guest service training initiatives within the front office departmentMaintains a friendly and caring demeanor at all times in a fast paced environment.Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.Demonstrates team work by co-operating and assisting colleagues as needed.Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivalsMaintains and updates all guest profilesReviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requestsWorks with all new hires for FD training.Interviews, hire and train guest services agentsBecomes informed of events/functions in the hotel during shifts.Maintains a house bank and keeps an accurate report of daily receipts and deposits.Is able to work with and understand basic financial data and information.Is able to find guest centric solutionsPromotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.Is able to take or assist with reservations.Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.Maintains a good relationship with repeat guests and their special requests.Is able to supervise a shift when needed.Works closely with Sales and their VIP Clients.Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.Has knowledge of and assists in all emergency procedures as required.Attends all mandatory meetings and training classes.Has knowledge of the names, titles and positions of key people within the hotel.Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.Completes all checklists as assigned. Qualifications Strong aptitude for attaining Guest SatisfactionAbility to manage multiple tasks quickly and efficiently while taking ownership of actionsPrevious experience in a Guest Service management role, preferably in a resort settingProven proficiency in Visual One or other PMSPrevious experience in resort Front Office ManagementKnowledge of St. Pete Beach area a plus Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.