Hotel: 

Long Beach Hilton

701 W Ocean BoulevardLong Beach, CA 90831

Assistant Front Office Manager

Full time

Starting Compensation

26.00 - 30.68

Expected Job Closing Date:

2025-01-21

Job Description

Pay: $26.00 - $30.68

Profile:
Telecommute:    No
Bonus Eligible:    No
Direct Reports:    No
Reports To:    Front Office Manager    
Equipment:    Uniform
    
Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issue room keys, answer questions, and address guest requests as per brand and Atrium standards. 

Work Performed:

The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:

Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner;  Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;Help ensure the financial goals of the department are being met through well-managed stock, cost controls, and schedules;Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions;Handle cash and credit card transactions and process guest accounts;As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;Deputize in the absence of the Front Office Manager;Follow all company and safety and security policies and procedures; report accidents, injuries,s and unsafe work conditions to management; complete safety training and certifications; and Any and all other work is required to complete the position's primary purpose.

Qualifications:

Required Prior Experience:

Prior customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for the duration of the scheduled shift

Other:

Able to read, write, and communicate effectively in English 

Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays

Competencies:

Organization

Can marshal resources (people, material, support) to get things done.  Can orchestrate multiple activities simultaneously to accomplish a goal, and use resources effectively and efficiently.  Arranges information in a useful manner.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Managing Diversity

Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdfQualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA).  Job offers will be conditioned on a criminal background check.  Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following:Ability to interact with guests (especially minors), co-workers, and the public.Ability to maintain integrity of hotel, guest, and co-worker property.Ability to preserve a violence-free workplace.

Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/