WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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A new era begins at the London Hilton on Park Lane.

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Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

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2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar. 

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BENEFITS

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•            28 days paid holiday increasing with service

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•            Exclusive perks through our online discount portal

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•            Access to leadership and development programmes through Hilton University

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•            Exceptional Career opportunities

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•            Industry-leading Team Member discounts on hotel stays for you, your family and friends

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•            Wellbeing programmes to help you Thrive in the workplace

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•            Reward programmes, incentives and team member recognition, as well as long service awards

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•            50% off in Hilton restaurants and bars (subject to individual outlets)

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•            Recommend a Friend incentive

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•            Uniforms provided and laundered complimentary

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•            Recognised as a ‘Great Place to Work’

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•            Free meals on shift

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What will I be doing?

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As an Assistant Front Office Manager, you will support the Front Office Manager in leading and managing the Front Office team, including Reception, Concierge, Porters, Doormen, and Duty Managers. You will play a key role in driving key performance indicators (KPIs), including upselling revenue, Hilton Honors enrolments, guest satisfaction scores, and team performance. Your role will also focus on optimizing efficiency, enhancing guest loyalty, and collaborating closely with Guest Relations and the Executive Lounge team.

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Specifically, you will:

\n\nDrive KPI performance in key areas such as upselling, Hilton Honors enrollments, guest satisfaction, and operational efficiency.\nLead and support the Reception, Concierge, Porters, Doormen, and Duty Managers to maintain high service standards and efficiency.\nWork closely with the Guest Relations and Executive Lounge teams to ensure VIP guests and Hilton Honors members receive a personalized experience.\nMaximize revenue opportunities by implementing effective upselling techniques for rooms, amenities, and hotel services.\nPromote and ensure consistent Hilton Honors enrolments, training the team to communicate program benefits effectively.\nMonitor and evaluate guest satisfaction levels, identifying trends and implementing continuous improvement strategies.\nAssist in setting departmental objectives, schedules, budgets, policies, and procedures to enhance productivity and service quality.\nOversee the appearance, performance, and training of all Front Office team members, fostering a high-performing team culture.\nEnsure the team stays up to date on hotel products, services, pricing, policies, and the local area to enhance guest interactions and maximize service opportunities.\nAssist with staff performance management, providing coaching and implementing strategies to improve productivity and sales performance.\nSupport the recruitment, training, and career development of the Front Office team, ensuring a motivated and engaged workforce.\nEnsure compliance with hotel policies, security protocols, and the proper use of front-of-house equipment and property management systems.\n\n

What are we looking for?

\n\nPrevious supervisory or management experience in Front Office operations within a hotel.\nStrong leadership experience in managing teams such as Reception, Concierge, Porters, and Duty Managers.\nA high level of IT proficiency, with ONQ system experience as a strong advantage.\nA proven ability to drive KPIs, particularly in upselling, Hilton Honors enrollments, and guest satisfaction.\nA strong commercial mind-set with excellent sales and revenue optimization skills.\nExcellent leadership, interpersonal, and communication skills.\nResilience, accountability, and the ability to perform under pressure.\nA proactive approach to problem-solving and guest service excellence.\nFlexibility to adapt to operational demands, including working various shifts.\nThe ability to collaborate with multiple departments, ensuring a smooth and unified guest experience.\n\n

ELIGIBILITY

\n\nIn line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.\nDocumentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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