Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district. Overview The Assistant Front Office Manager reports to the Front Office Operations Manager. Responsibilities include but are not limited to training, scheduling, coaching, disciplinary action, conducting meetings and assist in leading a team of approximately 6-10 front desk agents, PBX agents and night auditors as well as provide additional support to the valet, bellman, gift shop and concierge. The AFOM must promote a positive work environment as well as a strong sense of unity and teamwork. The AFOM is the direct supervisor for front desk agents, PBX agents and night auditors. Must work as scheduled to supervise the front office. Manage guest arrival and departure process, ensure necessary proper guest information is collected and associate instruction as needed. Enforce all current SOPs and hotel policies. Create new SOPs as needed. Maintain proper inventory of all supplies necessary for the front desk. Submit all purchase orders and check requests while adhering to proper budgetary guidelines. Solicits advice from other departments concerning the operation of the bell staff department to identify problem areas and/or improve services. The AFOM will act as additional management support for the valet, bellman, and concierge and gift shop. Provide backup coverage to associates during lunch breaks. Checking in/out, answering phones and handling guest comments and concerns. First point of contact for guest issues. Monitor front office controls, cash drawers, change given, and key inventories. Provide follow up of maintenance/ housekeeping requests. Ensure the satisfaction of all guests by responding to guests needs, leading other associates in handling guests concerns. Qualifications High School Diploma or Equivalent FD/ Guest Services Supervisor of at least 3 years Must have excellent interpersonal skills when dealing with guests, associates, and the general public and have good work ethic. Knowledge of daily operations of valet, bellman, gift shop, front desk, reservations, and problem resolution. PMS/Marsha experience preferred. Must have physical ability and willingness to work hours as necessary, be able to work independently, be able to work in a fast pace environment, be extremely customer service oriented and have multi-tasking skills. Must be able to interact with a wide range of people, be PC proficient and maintain a professional attitude. Must be able to run without issue. Must be willing to work outdoors in all climates and weather conditions. Other duties may be assigned as resort demands. Teamwork is a must. Dress code and up to standard performance are required at all times.