With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job DescriptionAn Assistant General Manager, Condominium is responsible providing clerical and administrative support to the lead Community Manager(s). The Assistant General Manager, Condominium is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.\n\nDuties include but are not limited to:\n\n\nField and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person.\nInteract with vendors and assist with addressing emergency requests as necessary\nUpdate notes within homeowner accounts in internal proprietary systems(Complete Control of Communities) of all conversations/correspondence with homeowner.\nAssist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.\nPrepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.\nAssist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.\nAssist lead Community Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.\nMaintain property files and unit files.\nAssist lead Community Manager with processing new homeowner welcome packets, if applicable.\nAssist lead Community Manager with issuing of key fobs, pool passes and processing access keys.\nAssist lead Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.\nAssist lead Community Manager with requests for proposals, repair quotes, insurance notification lists.\nAssist lead Community Manager with update of property fact sheets in C3.\nAssist lead Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.\nAssist homeowners with Associa corporate programs (website, portals, etc.) in accordance with lead Community Manager direction, client enrollment, and local office protocol.\nParticipate in Associa training including Associa University webinars, etc.\nWhile the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.\nOther duties as assigned.\n\n\n Requirements\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.\nKnowledge of communities/property/real estate and homeowners associations.\nKnowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.\nKnowledge of conflict resolution techniques at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\nHigh School Diploma or GED Required\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.