**Assistant General Manager** **Job Reference Number:** 24298 **Employment Type:** Full-Time **,** Onsite **Segment:** Dining & Events **Brand:** Constellation **State:** New York (US-NY) **The Role at a glance:** We are seeking an experienced, dynamic, and proactive Assistant General Manager (AGM) to oversee all Front-of-House (FOH) operations across multiple venues. This position is pivotal in driving guest satisfaction, operational efficiency, and strong financial performance. The AGM will manage daily operations, VIP client relations, and team development, and will spearhead efforts to maximize sales while ensuring impeccable guest service. Division: Constellation - Elior North America Location: The New York Botanical Garden, Bronx, NY **What you'll be doing:** _Leadership & Operational Management:_ Oversee all FOH operations for the Café, Restaurant, Concessions, and Seasonal Exhibitions, ensuring seamless service and guest satisfaction. + Serve as the key point of contact for VIP guests, ensuring their experience exceeds expectations. + Lead the FOH teams in hiring, training, scheduling, and supervising staff, focusing on efficiency and exceptional service standards. + Manage beverage ordering, inventory control, product requisitions, and cost management to ensure effective financial stewardship. _Guest & VIP Experience:_ + Maintain and develop client relationships, acting as the liaison between the culinary team and guests to ensure a personalized and memorable dining experience. + Proactively manage and respond to guest inquiries, feedback, and special requests, particularly for high-profile events and clients. + Implement guest feedback loops and continuous service improvements. _Financial Performance & Cost Management:_ + Collaborate with the General Manager on sales strategies to maximize food, beverage, and labor cost efficiencies while maintaining high-quality standards. + Create systems to track sales, inventory, labor, and beverage costs, ensuring alignment with financial goals. + Regularly analyze financial data to ensure efficient operations and implement cost-saving measures without compromising guest satisfaction. _Staffing & Team Development:_ + Hire, onboard, and train both seasonal and full-time employees, fostering a culture of teamwork, ownership, and pride in delivering high-quality service. + Develop and implement training programs to continually enhance service quality and staff knowledge, focusing on sales growth and exceptional guest interactions. + Lead pre-shift briefings and daily check-ins to ensure FOH staff is aligned on operational goals and guest expectations. _Operational Efficiency & Systems:_ + Create and maintain operational SOPs to streamline FOH processes, from table management to service execution. + Ensure smooth coordination between FOH and BOH teams to maintain timely service and effective communication. + Oversee daily operations, ensuring the highest standards of cleanliness, safety, and service consistency. _Sustainability & Brand Alignment:_ + Drive Constellation Culinary Group’s commitment to sustainable practices through waste reduction initiatives, efficient resource use, and support for local, organic, and regenerative suppliers. + Champion company initiatives that align with NYBG’s mission, enhancing the guest experience through plant-forward, eco-conscious dining. **What we're looking for:** _Must-haves:_ + At least two years’ experience in direct foodservice operation management. + Strong knowledge of food and catering trends with a focus on quality, production, sanitation, cost controls, and presentation. + Knowledgeable on HACCP controls and proper storage and use of food. + Strong financial and business acumen. + Strong written and verbal communication skills. + Strong computer skills _Nice-to-haves:_ + Bilingual (English and Spanish) + Bachelor’s degree in Food Services Technology/Management or related field; alternatively, an Associate’s degree with two years of directly related experience. + ServSafe certification. **Compensation:** The salary is $95k/yr. **Our Benefits:** + Medical (FT Employees) + Dental + Vision + Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity + Discount Program + Commuter Benefits (Parking and Transit) + EAP + 401k + Sick Time + Holiday Pay (9 paid holidays) + Tuition Reimbursement (FT Employees) + Paid Time Off **About Constellation:** From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality. **About Elior North America:** Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments. **Disclaimer:** This job description can be revised by management as needed.