JOB PURPOSE: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise and coach Team Members and management to ensure perfect shift execution and Guest satisfaction

CORE JOB FUNCTIONS / REPONSIBILITIES

Team

Conducts second interviews and schedules orientationsConduct new Team Member orientations (including all associated paperwork)Enter new Team Member into AlohaEnter new Team Member into CTUITEnsuring all Team Members are 100% completed in the onboarding processNew Team Member training schedule completed and given to New Team Member at orientationTraining schedule is set only with certified WCTsALL training paperwork completed and filed after day 6Training manager follows up with training on a day to day basis with signaturesIf trainee is working a day Training Manager is not working another manager may do post shift training day meeting, but only if Training Manager is not working.  Training Manager should strive to do 100% of all post shift training day meetingsPost shift training meetings should be with WCT and traineeALL training finishes with the position validation form on day 6 unless additional days are neededPosition validations are ONLY done by Training Manager or General ManagerDevelopment of Wing Certified Trainers for all sections of the restaurantMaintains 2 WCTs for every section of the restaurant at all timesWCT submittal paperwork to be held in a binder to be kept in the officeCurrent Roster w/ positions certified for, last certification date, last eval date, next eval dateAll WCT evaluations completed kept in binderHolds regular WCT meetings at least once a monthWCTs given evaluations every 6 monthsResponsible for all new menu rolloutsResponsible for ServSafe training to all WCTsPractice all previously noted “Team” skills

FOH Support Responsibilities

Follow Company Operating Standards for Tipped Team Members FOH Support Responsibilities.Opening and closing duties for tipped employees using FOH Support Pay RateIf during the shift a server or bartender is assigned a task to preform that is outside the Tipped Service Responsibilities, that takes more than 10 minutes within an hour, they must clock-out of their tipped pay rate and clock-in under the FOH Support minimum wage pay rate until the task is completed.

Guest

Responsible for saving guests that have submitted a Guest Complaint or Hot AlertGuest comment/Hot Alert should be closed out within 48hrs, upon completion Guest Comment form should be submitted to RM.Practice all previously noted “Guest” skills

Quality Ops

1 Full QSC completed once a quarter.Responsible for all Non-McLane orderingPractice all previously noted “Quality Ops” skills

Sales & Profits

All invoices entered into CTUIT (most are automatic)Responsible for all Accounts Payable in CTUITPractice all previously noted “Sales & Profits” skills

Communication

Practice all previously noted “Communication” skills

DIRECT RESPONSIBILITY

Ensuring training process is 100% every time all the timeDevelopment of Wing Certified Trainers

The duties of this position may change from time to time. Company reserves the right to add or delete duties and responsibilities at the discretion of Company or the General Manager. This job description is intended to describe the general level of work being performed.  It is not intended to be all-inclusive.

PHYSICAL DEMANDS:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. If asked   to perform task outside of physical capabilities, be sure to notify your General Manager or Human Resources.

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