The Assistant General Manager assumes responsibility for ensuring the efficiency and effectiveness of the managers and administrators they oversee. The Assistant General Manager also manages Association operations, community standards, and administrative functions of the assigned neighborhoods in the community they represent.

RESPONSIBILITIES

This position reports to the On-site General Manager.Supervises and manages on-site administration team. Develops their reviews and success plansProvides oversite of community as applicable to the governing documents for each neighborhoodWorks closely with Neighborhood Representatives and Committee Members to prepare meetings, annual meetings, and special meetings as requiredPrepares reports for Neighborhood Representatives and Board of Directors as neededReviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of DirectorsAudits compliance inspections on a monthly basis to ensure inspections are being performed in accordance with community policies and procedures.Support, train, and provide proactive supervision for staffReview and confirm timely distribution of meeting notices, agendas, and minutes of meeting for Neighbor Representatives and Committees when applicableOversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current lawsFirst line responder to escalated complaint calls from Board Members, homeowners, and vendors. Ensure that calls are acted upon and that follow up action taken is properly recorded and reported with the concurrence and knowledge of the General ManagerUnderstands and adheres to all company health and safety procedures as they relate to essential job functions

QUALIFICATIONS

Proven verbal and written communication skills in order to interface with residents, Board members and vendorsAbility to establish strong interpersonal relationships with assigned Community Managers, Board members and vendorsStrong organizational skills, ability to prioritize work and attention to detailStrong customer service skillsStrong presentation skillsStrong time management skillsAbility to adapt to change within the organization and the needs of the clientProficient in Windows and MS Office with excellent Excel capabilitiesStrong leadership and influence skills

EDUCATION and/or EXPERIENCE

Bachelor’s Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience. 

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation preferred with 3+ years of community management experience. Supervisory or lead experience preferred

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions