With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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General Manager Assistant

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Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading property management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic General Manager Assistant to support our community management initiatives.

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What We Offer?

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Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

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How Our Employees Make an Impact:

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Our General Manager Assistants play a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:

\n\nAct as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment.\nAssist in day-to-day operations, including managing inquiries, maintaining records, and coordinating property-related communications.\nHelp curate and maintain social media platforms to promote community events, share updates, and engage with residents online.\nCollaborate with the Community Manger to ensure effective communication channels between residents, management, and other stakeholders.\n\n

Position Requirements:

\n\nHigh School Diploma or GED\nMinimum one year experience in customer service\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level\nKnowledge of customer service best practices and conflict resolution techniques at a proficient level\nAbility to maintain confidentiality and discretion in the performance of all duties and responsibilities.\nAble to prioritize, manage time, and meet deadlines. \nAble to interpret verbal and/or written instructions at a proficient level.\n\n

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Knowledge and Skills

\n\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.\nKnowledge of communities/property/real estate and homeowners associations.\nKnowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.\nKnowledge of conflict resolution techniques at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\n\n

Education and Experience

\n\nAssociates Degree Required\nBachelor's Degree Preferred\n0 -- 3 Years of Community Association Experience\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.