JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Assistant General Manager (AGM) functions in conjunction with and in the short-term absence of the General Manager as the professional-in-charge of the specific asset(s) under management.  The AGM is responsible for all aspects of client and tenant satisfaction.  Of specific importance is working with the PM or GM in achieving stated financial results (NOI and cashflow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
 

The AGM is responsible for working directly with the General Manager and client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets.  Once developed, the AGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, contractors, and building employees).
 

The AGM is responsible for the management, supervision, and professional development of the Property Administrator and ensuring 100% compliance with Jones Lang LaSalle IPMP process. Additionally, the AGM is responsible for representing JLL in the local and regional business and real estate community in order to promote JLL’s reputation and capabilities to prospective tenants and clients.
 

Administrative

Assists with the preparation and review the annual jurisdictional forms and filings as required.  (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax, etcSupports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.  Maintains intimate knowledge of lease agreements and ensures compliance from accounting and Ops perspectiveReviews and approves purchases of supplies and equipment in accordance with client budgets and established parameters.Prepares annual submissions for review by the General Manager for the JLL Property Awards Program and industry awards (e.g., BOMA TOBY award.)Responsible for compliance with development, revision and implementation of property manuals and on-line systems. 

  

Time Spent on Task

Less than 20%

  20% - 40%

  40% - 60%

  60% or greater

Financial

Works with Client Accounting Services (CAS) to manage the accounting process fully and directs on-site bookkeeping functions and collection process.  Oversees the development and revision of written accounting procedures for the office.    Prepares and reviews financial documents pertaining to all building operations.  These include but are not limited to: tenant billing processes, occupancy rates, dates of lease expirations, financial reporting for client monthly and ensures quarterly and annual compliance with financial documents.   Report to General Manager any variances, concerns and projections needed to sustain building operations.Assists with the preparation of the final budget documentation (i.e., explanatory notes.)  Plans and administers budget for the office building(s). 

Time Spent on Task

 Less than 20%

  20% - 40%

  40% - 60%

  60% or greater

Operations

Creates and reports out regularly on the asset management plan. Inspects facilities and equipment to determine extent of service and equipment required.  Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings.Works with Building Engineer/Chief Engineer to assign employees to duties pursuant to client and JLL guidelines. Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement. Draft contracts within 24-48 hours, conduct follow-up with vendor for return of contract in a timely manner.  Pulling together mandated contract package documents for review and signature by GM.  Forward and track as needed for communication and compliance.Competitively bids and prepares all service contracts to assure high quality and cost effective services.  Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to Vice President for execution.Work with Operating Engineer/Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis.Assists Chief Engineer in meeting the assigned criteria within the Compliance Excellence Program and Engineering Audit with the assistance of the Property Administrator.  Assures compliance with JLL policies, procedures and standard practices.

Time Spent on Task

 Less than 20%

  20% - 40%

  40% - 60%

  60% or greater

Client Service

Maintains role as primary/secondary contact for tenants relative to tenant service requests.  Proactively meets with tenant representatives on scheduled basis.  Communicates regularly with the Property Administrator, providing necessary support and information to this primary tenant contact.Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures.Overseas, communication and management the tenant move-in/move-out process to minimize disruption to established tenants.

Time Spent on Task

  Less than 20%

  20% - 40%

  40% - 60%

  60% or greater

Management

Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.  Submits hiring recommendations to General Manager for approval. Manages the development, of the Property Administrator and the Quality Tenant Service ("QTS") program.  In addition, oversees the implementation of the QTS program at assigned buildings.Oversees the Property Administrator in the preparation of office equipment leases and maintenance agreements.Directly supervises employees reporting to the assigned buildings.  Carries out supervisory responsibilities in accordance with the policies enumerated within the JLL Personnel Handbook and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Knows, understands and sets an example relative to the policies within the JLL Personnel Handbook.

Time Spent on Task

 Less than 20%

  20% - 40%

  40% - 60%

  60% or greater

Misc.

Any and all other duties and tasks assigned.

Knowledge, Skills & Abilities

MINIMUM REQUIRED

PREFERRED
 

Education/training

Associate or bachelor’s degree requiredFinance or Acctg degree preferredAdvanced degree a plus

Years of relevant experience

Minimum of three (3) years of commercial real estate or property management experience

Skills and knowledge

Communication Skills – Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to questions from senior level management, clients,  tenants, vendors, peers and the general public.Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proration’s, percentages, basic calculation of measurement of rent, parking fees, and late fees. Ability to define and resolve complex issues and resolve with practical concrete business minded solutions
 

Other abilities

Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc. 
 

Certifications/licenses

Real estate license strongly recommended and may be required in some states.LEED AP or GA accreditation preferred
 

Physical work requirements and work conditions

Is regularly required to sit for long periods of time.The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.Reading Video Display Terminals, order forms and other written documents.Lifting a minimum of thirty-five (35) pounds.Using and accessing stairwells during emergencies.Using keyboards for typing and computer input.Hearing, speaking and answering the office telephone system.
 

Location:

On-site –Jacksonville, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.