Hotel: 

Norfolk Sheraton

777 Waterside DriveNorfolk, VA 23510

Assistant General Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Are you ready to showcase your leadership and operational expertise at Norfolk’s premier waterfront hotel?

With 466 rooms and 46,000 square feet of meeting space, the Sheraton Norfolk Waterside Hotel is the perfect place to elevate your career in hospitality.

As Assistant General Manager, you will play a key role in driving operational excellence, team engagement, and guest satisfaction. You’ll support Atrium’s core values—Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork (S.P.I.R.I.T.)—while ensuring a seamless guest experience and a positive, high-performing work environment.

What you will do:

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments: 

Responsible for the property’s operations in General Manager’s absence; 

Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;   

Participate in development of short and long-term financial and operational plans for the property;   

Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;   

Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits.  

Receive and respond to guest complaints in a timely manner;   

Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;  

Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance; 

Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;  

Manage loss prevention and risk management policies, safety standards and claims reporting.   

Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests; 

Continually gaining proficiency in the operation of all departments of the hotel; 

Support all departments as needed based on business demands; 

Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and   

Any and all other work as required to complete the primary purpose of the position. 

What you will need to be considered for this role:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience  Prior direct supervisory experienceSolid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.  

Required Education:

Bachelor’s degree in hotel management, business, or related field; or equivalent experience.

Physical:

Ability to navigate the property for periods up to four (4) consecutive hours.

Other:

Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy