Hotel: 

Normal Marriott

201 Broadway AveNormal, IL 61761

Assistant General Manager

Full time

Starting Compensation

$65,000 - $80,000

Expected Job Closing Date:

2025-03-14

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

Job Description

Join the leadership team at the Normal Marriott, an exquisite hotel in the heart of Normal, IL. This newly renovated property features 228 guest rooms and over 23,000 sq. ft. of versatile event space, making it an ideal destination for business and leisure travelers alike. Located just steps from Illinois State University and the Amtrak Station, our hotel offers unparalleled access to dining, shopping, and entertainment. As Assistant General Manager, you will play a key role in ensuring operational excellence while delivering an exceptional guest experience in this thriving and dynamic community.

The Normal Marriott with Atrium Hospitality is seeking a dynamic Assistant General Manager to ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.

Salary Range: 65k-80k

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments: 

Responsible for the property’s operations in General Manager’s absence; 

Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;   

Participate in development of short and long-term financial and operational plans for the property;   

Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;   

Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits.  

Receive and respond to guest complaints in a timely manner;   

Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;  

Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance; 

Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;  

Manage loss prevention and risk management policies, safety standards and claims reporting.   

Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests; 

Continually gaining proficiency in the operation of all departments of the hotel; 

Support all departments as needed based on business demands; 

Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and   

Any and all other work as required to complete the primary purpose of the position. 

What you will need to be considered for this role:

2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience  

Prior direct supervisory experience

Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.  

Bachelor’s degree in hotel management, business, or related field; or equivalent experience.

Intermediate Microsoft Office Suite

What will set you aparrt:

POS/PMS, Workday, Cloud based applications

Physical:

Ability to navigate the property for periods up to four (4) consecutive hours.

Other:

Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

#LI-CY1

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy