Apply Description

Position Overview:

The Assistant General Manager (AGM) / Director of Casino Operations provides essential support to the General Manager in overseeing daily operations across all aspects of the casino. This includes, but is not limited to, Gaming Operations, Security, Surveillance, Hospitality, Compliance, and Customer Relations. The AGM plays a pivotal role in ensuring efficient operations, staff management, and adherence to all applicable gaming regulations.

Primary Responsibilities:

Oversee scheduling for all casino staff, including FOH and BOH.Assist the General Manager in training all departments, including MTS/TEAMS, Title 31/AML, and compliance procedures.Maintain and monitor logs with the casino cage regarding Monetary Transaction Logs (MTLs) and Currency Transaction Reports (CTRs).Ensure the proper maintenance of all required state gaming licenses for the property.Provide on-site presence during peak business hours to assist staff, answer questions, and offer guidance as needed.Manage gaming and hospitality vendor relationships to ensure compliance and operational efficiency.Assist the General Manager with monthly gaming revenue audits and inventory counts.Support the hiring process for all casino personnel, including dealers, surveillance, and security teams, ensuring proper role segregation within departments.Collaborate with the General Manager to oversee facility maintenance and ensure compliance with gaming operational standards.Build and maintain strong relationships with gaming regulators, vendors, staff, and customers to drive business growth, foster repeat patronage, and promote employee retention.

Requirements High School Diploma, GED, or HiSET required.Minimum of two years of experience working in a casino environment.Ability to pass a comprehensive background check.Must obtain and maintain a New Hampshire Gaming license and badge.Strong multitasking skills with the ability to manage multiple projects simultaneously.Excellent customer service skills with the ability to handle disputes and resolve complaints professionally.Thorough knowledge of New Hampshire Gaming Laws and Compliance regulations.Familiarity with casino table games and gaming operations.Flexibility to work variable shifts, including days, nights, weekends, and holidays, as required by business demands.

This role requires a dynamic and results-driven professional who can effectively oversee casino operations while ensuring regulatory compliance and customer satisfaction. If you thrive in a fast-paced gaming environment, we encourage you to apply.