The Assistant General Manager (AGM) is responsible for leading operations teams in a single Fulfillment Center location. Reporting to the Building Director/GM, this position directly manages a team of Operations manager, focused on efficiency of day-to-day operations, cost reductions key fulfillment programs affecting the building, and general management of all processing (pick, pack, ship) duties.
This critically important role will enable succession planning within the Fulfillment network. This is a leadership position that requires a combination of focus and flexibility, as well as a willingness to play an active role in the management of our fulfillment center and network. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation and an understanding of how to drive effectiveness and efficiency at scale.
A day in the life…
Strategic in nature and may be the functional leader (second to the building GM). This level of management takes a leading, deciding, driving and integrating approach to managing the organization.
Supervises Operations Managers across all shifts – responsible for all processing functional areas.
Assists in the recruiting, training and development of managers and employees
Drives effective communication across processing areas to ensure building alignment to goals and key initiatives
Participates as key stakeholder in building level process, capital or other improvement projects; partners with Seattle/Corporate teams as necessary
Responsible for achieving defined operational metrics
Plans programs to achieve high-level business objectives established by top-level management
Achieves expense objectives within assigned area
You own this if you have…
A minimum of 8 years of Fulfillment Center leadership experience. Graduate-level degree in related discipline a plus
Demonstrated strong capability in managing large teams, in verbal and written communication skills and in creating effective relationships to influence and collaborate
Strong belief and experience in data-driven decision making
Proven ability to build effective teams and lead through influence and collaboration
Ability to develop reliable, cost-effective systems and procedures
Demonstrated success at identifying, developing and retaining quality talent
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
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