The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with Northern Blends mission and core values. The Assistant General Manager is involved in all areas of store operations, which include: • Leading and developing his/her team • Ensuring an exceptional Guest Experience • Providing a high-quality product • Maximizing sales performance • Driving profitability while maintaining a fun and welcoming atmosphere Daily Operations ● Fosters a culture of exceptional guest experience ● Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement, and adjusts accordingly. ● Drives implementation of company programs through action planning and inspires the team to meet operational standards. Promotes and maintains consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented. ● Develops and oversees partnerships with local community members and participates in local events to build brand awareness. ● Uses operational tools, such as Profit and Loss Statement, Business Review, Cash management, Log including banking policies and procedures, Labor Matrix and Inventory Management tools, to achieve Operational Excellence. Building Effective Teams ● Challenges the team to achieve results ● Ensures each employee follows and completes Training Tools on The Blend ● Actively manages the team by utilizing performance management tools to support organizational objectives, provide feedback, and set goals ● Recognizes and reinforces individual and team accomplishments by using existing tools and programs, as well as finding new, creative, and effective methods of recognition. ● Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where the team feels valued and respected. ● Champions and embodies our culture, mission, and core values. ● Work closely with the District Leader to execute all initiatives in the field. ● Maximize satisfaction through ensuring high levels of Guest service, including oversight of Guest reviews and escalated Guest issues. ● Works to maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities. ● Communicate and manage all marketing strategies and promotions in the store, ensuring proper execution to drive results. ● Understands the local competition and keeps current on changes in the food service landscape. Composure ● Handles Guest concerns at the store level to the guests’ satisfaction ● Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration ● Is considered a confident and/or resource in a tough situation Essential Job Functions ● Ability to communicate clearly and concisely, both orally and written ● Ability to manage store operations independently ● Ability to manage effectively in a fast paced environment ● Ability to manage resources to ensure established service levels are maintained at all times ● Exceptional Interpersonal Skills ● Organizational and planning skills for yourself and your team ● Strong problem solving skills ● Team building skills ● Strong leadership skills with the ability to coach and mentor others ● Ability to handle confidential and sensitive information ● Available to work flexible schedule, including nights and weekends ● Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety ● Ability to follow procedures and willingness to comply with dress code requirements ● Ability to operate a blender and POS cashier system Qualifications ● Minimum High School Diploma or GED Equivalent. ● Excellent written and verbal communication skills. ● Ability to perform basic POS and computer functions ● Must be team oriented, self-motivated, and well organized. Physical Requirements While performing the responsibilities of the job, the employee is regularly required to talk and hear. The employee is often required to sit, stand and use his/her hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel or crouch. The employee must frequently lift and move up to 50 pounds. Position Type/Expected Hours of Work This is a full-time, exempt position. This position may work outside of normal business hours to include evenings and weekends as needed. Minimums of 40 to 45 hours are required. This description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice. EEO Statement Northern Blends is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices. Company Introduction We are a leadership company that blends and serves smoothies to our guests. We have 24 locations throughout Michigan and seven in the Columbus Ohio area with plans to add 10 more in the next year and a half so come grow with us!