Assistant General Manager REPORTS TO (Title): General Manager DEPARTMENT: Operations STATUS CLASSIFICATION: Exempt JOB CODE: SUPERVISES: Directly accountable for the performance, management, and development of the HOH Team Members (Par 3,4,5), Bartenders (par 3 and 4) and all Shift Managers. JOB PURPOSE: Directly responsible for HOH execution and overall performance (and Bar in most cases). Responsible for maintaining a safe environment, and improve bottom line profitability through appropriate expense control and revenue management. Directly supervises and manages Shift Managers, HOH Team Members and Bartenders (in most cases). This job is directly accountable for Kitchen operations, Food Cost of Sales and variances (and Bar in most cases). Assists the General Manager in providing overall management guidance for the HOH. The overall day to day focus of this job will shift based on business needs. The general guideline for where the AGM focuses as a percentage of the work week is as follows: Management of General Restaurant Day to Day Operations- 60% Team Member Training and Development-15% Kitchen Operations and Food COS (and Bar in most cases) -25%. ESSENTIAL RESPONSIBILITIES: Team Trains, develops and retains Team Members Has direct management responsibilities including Team Member performance evaluation and the right to make recommendations regarding hiring and firing Directly oversees and manages the performance and development of HOH Team Members (and Bartenders in most cases) Responsible for overseeing proper HOH Wing Certified Trainer (WCT) selection and training program execution (and Bar in most cases) Guest Responsible for GLI, PGR and other Guest feedback metrics related to HOH service (and Bar in most cases) Creates strategic plans for HOH based off GEM and PGR reports (and Bar in most cases) Ensures proper Steps of Service are regularly taking place in HOH (and Bar in most cases) Quality Operations Responsible for all zone rollouts and introductions of new products, tools and services Ensures all mandated tools are utilized and completed with integrity Reviews and analyzes overall inventory Responsible for creating an environment compliant to safety, cleanliness, and sanitation standards Sales and Profits Responsible for creation and execution of strategic sales building plan for HOH (and Bar in most cases) Directly responsible for all Food costs and associated action plans (and Bar in most cases) Properly follows accrual process and proactively manages purchases to keep accruals to a minimum Supports GM with overall labor performance vs. budget OTHER JOB DUTIES AS ASSIGNED REQUIRED KNOWLEDGE AND SKILLS General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations Good people management skills, communication and listening skills. Must champion change Manage and direct the work of other Team Members Demonstrated time management and organizational skills Must be self-motivated, detail oriented and have a passion for teaching others Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations JOB REQUIREMENTS/EDUCATION/EXPERIENCE Required Education: High School or equivalent. Meets the minimum state age requirement related to serving alcohol Must possess proper food handlers and alcohol dispensing certifications (if required by law) Satisfactory background check history Must be able to work a flexible schedule including days, nights, weekends and holidays Preferred Minimum 3 years management experience Bachelor's Degree Previous FOH and HOH/Kitchen Management Experience Coursework in restaurant management PHYSICAL DEMANDS: The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must also have the ability to regularly lift up to 50 pounds. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable accommodations to permit employees to perform essential job functions.