Position Summary:
POSITION SUMMARY:
Assistant Golf Professionals are responsible for supervising the golf operation while on duty. Daily activities will include supporting the golf shop cashiers by assisting with golfer check-in, retail purchase transactions, inventory procedures and retail display standards. They will work closely and manage the outside operations team to ensure superior service and amenity standards are always in place. The Assistant Professional is expected to take on any role within the golf operation when needed and is responsible for complete supervision of the operation in the absence of senior golf leadership.
ESSENTIAL FUNCTIONS:
Work with managers and associates to achieve both financial and experiential goals as set forth by the companyProvide superior guest service through assisting guests with purchases, providing facility information and making reservationsPerform opening and closing duties for the operationAssists in overseeing the daily golf operationsAssist with training of new associates and providing ongoing development for existing associatesWork closely with the Outside Services Lead to ensure high quality service and amenity standards are being maintainedCommunicating associate performance concerns to the head professional in a timely mannerOwnership of all par stock level ordering for supplies and consumablesAssists with the facilitation of golf groupsAssist head professionals with scheduling of staff and maintaining associate recordsAssists in managing golf pro shop retail staffEnsures all merchandise levels are maintainedEnsures golf pro shop is kept clean and organizedCompletes daily financial and rounds reporting as directedPerform player development and instructional programming as directedPerform regular inspections of the service and support areas to ensure all areas are being maintained in accordance with Big Cedar Lodge standards.Enforces policies of Big Cedar Lodge.Maintain accurate records for the golf shop with special emphasis on spreadsheets, check register, bank status, etc.Adhere to all rules and regulations established in the standard operation procedure manual for Golf Shop and BCL/Bass Pro Shops.Report all incidents of guest dissatisfaction to the head professionalReport all accidents/injuries that occur during the execution of Golf Shop business or on Big Cedar Lodge property through proper channels.In the absence of the head professional, responsible for resolving guest concerns to their fullest satisfaction possibleIn the absence of the head professional, responsible for complete supervision of the golf operationOther duties as assignedEXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or EquivalentPGA Apprentice enrolled in PGA/ PGM level 1 or abovePrevious experience with a golf facility operation, specifically with a retail operationCollege degree preferredStrong service skillsAbility to work in fluid, evolving golf operationStaff supervision experienceStrong interest in advancing career into a head professional roleAbility to work on feet for extended periods of time and lift up to 50 lbs.Ability to work in all weather conditionsKNOWLEDGE, SKILLS, AND ABILITY:
Ability to walk/stand for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workersLift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basisBe able to work weekends and holidays, mornings and evenings as business demands.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.TRAVEL REQUIREMENTS:
Seldom/Never
PHYSICAL REQUIREMENTS:
Regularly - Computer Work, Walking, Sitting, Standing, Lifting up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.