Job Description

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Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

Essential duties and responsibilities

To manage and coordinate in all aspects of the Guest Relations tasks including Personal Assistant role for Special Attention Guests according to hotel standardsImplement and maintain the highest level of service in line with the management philosophy which serves as a guide to respective staffAscertain arrival/departure information for all Special Attention and VIP guests. Review transportation needs and communicate with VIP guests directlyConstantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel

Requirements

Minimum 4 years in hotel guest relations experience with supervisory experience in a luxury or ultra-luxury environmentProficiency in English, Putonghua and Cantonese is advantageFamiliarity with local area and general concierge services; ability to enforce hotel's standards, policies and procedures with all staffHigh standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills