POSITION PURPOSE:
Management position, which assists with the overall operation and management of the Housekeeping department.  All functions below are carried out at a level with guidance from Housekeeping Manager, and/or Director of Rooms.

ESSENTIAL FUNCTIONS:
1. Ensures that all associates consistently meet all standards of cleanliness and maintenance throughout the department.
2. Provides Supervision of assigned Housekeeping associates and areas to ensure job duties are completed.
3. Assists with the daily operation of the Housekeeping department and acts as manager on duty for the department as applicable.
4. Counsel's associates to include completion and administering of written performance appraisals.
5. Administers discipline as needed and ensures disciplinary procedures are followed.
6. Provides training to all Housekeeping staff as applicable.
7. Assists with all administrative responsibilities and completes written reports.
8. Inspects and grades work performance of associates to ensure standards are being met.
9. Assists with Lost and Found, including packing and mailing of packages.
10. Participates in the promotion of safety and security in assigned areas.
11. Performs manual duties of subordinates as necessary to cover temporary staff shortages.
12. Ensures furniture, facilities, and equipment are maintained and in good repair.
13. Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues.
14. Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
15. Represents the hotel with professionalism and decorum.
16. Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
17. Attends all required Housekeeping Department and other meetings.
18. Perform other duties and special projects as assigned.

POSITION REQUIREMENTS:
1. High school diploma or equivalent required, college education in related field preferred.
2. Previous housekeeping supervisory experience of at least 1 year preferred.
3. Ability to prioritize and organize workload to ensure deadlines are met
4. Ability to exercise judgment and implement control over the performance of others.
5. Ability to provide clear direction, instruction, and guidance to subordinates.
6. Ability to communicate effectively to associates, Bi-Lingual a plus.
7. Understands reports and related correspondence and accurately performs all essential job functions.

POSITION REQUIREMENTS:
1. High school diploma or equivalent required, college education in related field preferred.
2. Previous housekeeping supervisory experience of at least 1 year preferred.
3. Ability to prioritize and organize workload to ensure deadlines are met
4. Ability to exercise judgment and implement control over the performance of others.
5. Ability to provide clear direction, instruction, and guidance to subordinates.
6. Ability to communicate effectively to associates, Bi-Lingual a plus.
7. Understands reports and related correspondence and accurately performs all essential job functions.

Equal Opportunity Employer

Additional Information