Job Description Under the direction of the Assistant Director, the successful candidate will ensure, with some latitude for independent judgment, that all Leased Housing Department, Client Services staff receive ongoing professional, technical, administrative training and development. Responsibilities include, but are not limited to the following: 1. Utilize case review, supervisory feedback and recommendations to develop staff training to improve performance 2. Deliver instruction in the completion of tasks for the Housing Choice Voucher program (i.e. recertifications, lease renewals, transfer, restorations, etc.) 3. Create, design, compose, write and deliver training material. Revise and update training programs; design and write training manuals and materials, including e-learning content. Create PowerPoint presentations. 4. Keep up to date with policies and procedures and provide innovative ideas to effectively train staff. 5. Research and identify appropriate training courses for staff. 6. Conduct needs analysis for staff training (i.e. creating and distributing surveys, conducting focus groups). 7. Provide data on areas of improvement for staff as a result of case review and training. 8. Collaborate with various NYCHA departments to ensure training information related to job duties and work environment are current. 9. Facilitate training via online and in person training program. 10. Perform related administrative duties. 11. Other duties as assigned. Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Assistant Housing Manager to be considered. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Additional Information: 1. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE. 2. For NYCHA employees, this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity. 3. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position. 4. NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable). 5. NYCHA residents are encouraged to apply. Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. ASSISTANT HOUSING MANAGER (HA) - 80205 Qualifications 1. A baccalaureate degree from an accredited college, and one year of full-time satisfactory supervisory and/or administrative experience in housing management at a development or developments containing at least 150 apartments, including overseeing the performance of duties such as: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or 2. A four -year high school diploma or its educational equivalent, and five years of the full-time satisfactory experience as described in "1" above; or 3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full time satisfactory experience. However, all candidates must have a four year high school diploma or its educational equivalent. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.