An Assistant IT Manager with Hilton Hotels will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotels. This is a cluster role overseeing 4 hotels in the Norther Territory including Darwin and Alice Springs ( offering remote support ) 

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Assistant  IT Manager, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for all four Hilton Worldwide properties in the Northern Territory, taking care of both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Assistant  IT Manager  will perform the following tasks to the highest standards

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Provide 1st level IT support & maintain network user accounts

\n\nTroubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment\nMaintain Server backup solutions \nKeep track of all changes performed on the system and network\nProvide day-to-day support for all internal hotel IT systems and users, minimizing any system outages\nRecord all issues that arise and advise the IT Manager of any issues that need further attention\nCommunicate with the hotel Operations Team to respond to any Guest-related IT requirements/issues\nMonitor and remove virus, spyware, and other non-authorized software \nMonitor and Manage IT Compliance\nComplete special projects as requested \n

What are we looking for?

An Assistant  IT Manager  serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

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Previous IT experience, preferably in the hotel, leisure, and/or service sector

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1 to 3 years demonstrated experience in an IT Support role.

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Excellent written and verbal communication skills

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Tertiary Qualifications in Information Technology or related field  (or relevant industry experience)

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Experience in Microsoft Technologies (Windows 7, Server 2008 and MS Office)

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Experience of hotel applications, such as  OnQ PM and Agilysys POS  (preferred)

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The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional customer service is required.

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Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.

\n\nA can do attitude with the ability to work in a fast paced / multi Business Unit environment\n\n

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will be eligible for team member rates at over 7,000 hotels globally plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.