Maintain general accounting systems, policies, and procedures in A/P to ensure that proper information is reported in accordance with Generally Accepted Accounting Principles.

 

Scope of role:

Handling CSD process & responsible for process delivery First line people management of Analysts, Senior Analysts & Lead Analysts.

Key Skills:

Effective communication Quality Assurance Escalations Resolution Customer Relationship Process Improvement People Management Operational efficiency Coaching & Mentoring Ability to Adapt

Additional Details - Any Graduate with 5-7 experience in any of the source to settle processes with people management experience.

 

 Assign tasks and manage schedules for team members to ensure adequate coverage during operating hours. This includes volume & backlog management. Monitor team performance against key metrics like response times, resolution rates, and customer satisfaction scores.  Conduct regular performance reviews and provide feedback to team members.  Identify training needs and deliver ongoing training on new products, services, and company policies.  Identify opportunities to streamline processes and improve customer service efficiency.  Analyze customer feedback to identify trends and implement necessary changes to improve customer experience.  Collaborate with other departments to identify and resolve cross-functional issues impacting customer service.  Generate regular reports on team performance, customer satisfaction metrics, and key trends to senior management.  Utilize reports to identify areas for improvement and track progress on customer service initiatives.  Good customer focus and listening skills. Should be able to provide process related training to the team members. Experience on UAT / Testing

Career Level - M1