Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible
What We’re Looking For:
Passionate about creating seamless digital experiences, the Assistant Manager, eCommerce Product and Customer Experience, sits at the heart of our digital transformation. Partnering with our eCommerce Product & Customer Experience Manager, and collaborating with Commercial and Technical teams, you'll ensure our website, booking engine, and digital assets are top-notch. Deliver high-quality digital asset implementations, meet key milestones, and foster strong communication among all stakeholders.
Who You Are:
Service oriented team player with strong communication and organizational skills
Someone who takes initiative and can juggle multiple projects with finesse, ensuring each one is completed with precision
Dedicated to the details and the deadlines, you always dot every “I” and cross every “T” in a timely manner
Organized and accountable, you see projects through from start to finish with a high level of organization and a sense of accountability
What You’ll Do:
Lead the day-to-day maintenance and administration of all Loews Hotels websites while working closely with other functional support areas including but not limited to IT, Marketing, Distribution, and Customer Engagement Center (CEC)
Oversee website analytics data platforms such as GA4 as well as managing and creating and distributing website reports to multiple stakeholders and teams
Manage website Channel Update Requests Form via ServiceNow platform to ensure website updates are completed with approved SLA
Facilitate management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
Pitch, build, and test website functionality and tools to increase site performance, user experience, booking conversion, and overall revenue to deliver a high-quality website and booking engine
Collaborate with Digital Marketing Team on digital media campaign positioning on website
Prepare weekly, monthly, and quarterly reporting and analysis for SEO and SEM related initiatives
Work with commercial team members to appropriately represent Loews Hotels branding, campaigns, and hotel attributes
Analyze website data and distill customer insights, customer struggle points, and conversion opportunities; communicate complicated trends and analysis data to multiple stakeholders
Collaborate with Manager, eCommerce and Digital Marketing on A/B and Multivariate testing opportunities
Collaborate with Distribution Team to optimize platform functionality and customer experience
Support web design and website development partners on all ecommerce projects
Maintain excellent collaborative working relationships with colleagues and related departments
Attend all required meetings and/or training sessions and maintain regular attendance in compliance with Loews Hotels & Co standards
Comply with required departmental and company policies, procedures and service standards and safety regulations and procedures
Perform other duties as assigned
Your Experience Includes:
Required:
Associate’s Degree or equivalent required; Bachelor’s degree preferred
Experience working with custom and off-the-shelf Content Management Systems required
Familiarity with Google Analytics, Adobe Omniture, and Looker Studio
Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects
Experience with design and server-side languages such as HTML, CSS, and JavaScript
Working knowledge of SEO best practices
Ability to effectively communicate, both verbally and in writing, with all levels of employees and guests in an attentive, professional, courteous and service oriented manner
Must be capable of working independently as well as collaboratively, take a proactive approach, anticipate needs, and demonstrate keen attention to details
Strong organization and time-management skills with the ability to manage priorities, meet deadlines, and be flexible based on business requirements
A solid background in hospitality, with experience in technical, operational, and cross-functional projects
An acute attention to detail, and the dedication to see projects through from start to finish with a high level of organization and a sense of accountability
Preferred:
Experience in UX and mobile design highly preferred
Project and product management certifications
Project management software experience (MS Project or equivalent)
Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products
eCommerce payment solutions experience